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Tukhman · 10-19-2001, 04:05 PM

October 19, 2001

5:59PM, EDT

Like Whoa Inc is pleased to announce that all services and connections to our clients have been restored and are in full operation. We would also like to express our apologies for this inconvenience and explain the causes of this downtime.

The problem, which occurred on our network today, was as a result of Level (3)'s failure to properly operate the cross connect cables between AT&T and Verio, to our cage. This improper handling of the cross connects not only caused significant financial damages to Like Whoa, Verio, AT&T, and Teleseon, but also created a significant network outage which could have only been resolved by Level (3) technicians.

Level (3)'s tier 3 technicians only appeared four hours after Like Whoa requested their services. We would like to also thank our customers, AT&T, Verio, and Teleseon for their continuous support and cooperation.

Klein, Zelman, Rothermel, & Dichter, LLP., the attorney firm that represents Like Whoa, is currently in discussions with the Level (3) legal department and is considering the possibility of pressing charges against the company. At this time, our company cannot comment more on the legal scenario, but a full update will be provided to all clients as we acquire additional information.

Our company strongly abides by our SLA and Terms of Service and will issue immediate credits to everyone affected during this downtime. For questions regarding our network operation, billing, or customer service please contact our corporate office at 718.421.7835.

Thank You,

LWI Hosting Team

========================
Now to address all the rumors...

For those of you who like to spread rumors, let me warn you, those rumors will come haunt you down.

We are going to collect EVERY piece of evidence there is in regards to defamation about our company, products, and services.

We did not lose a link, all 3 carriers are handling our network. We did not have a router problem.

That's the 2 common ones I've heard. If you still want to talk smack, keep doing it, it makes stronger EVERY, SIGNLE, time.

Thank You!

10-19-2001, 04:05 PM
Tukhman Confirmed User Join Date: Jun 2001 Location: New York City Posts: 337	Like Whoa Hosting Update October 19, 2001 5:59PM, EDT Like Whoa Inc is pleased to announce that all services and connections to our clients have been restored and are in full operation. We would also like to express our apologies for this inconvenience and explain the causes of this downtime. The problem, which occurred on our network today, was as a result of Level (3)'s failure to properly operate the cross connect cables between AT&T and Verio, to our cage. This improper handling of the cross connects not only caused significant financial damages to Like Whoa, Verio, AT&T, and Teleseon, but also created a significant network outage which could have only been resolved by Level (3) technicians. Level (3)'s tier 3 technicians only appeared four hours after Like Whoa requested their services. We would like to also thank our customers, AT&T, Verio, and Teleseon for their continuous support and cooperation. Klein, Zelman, Rothermel, & Dichter, LLP., the attorney firm that represents Like Whoa, is currently in discussions with the Level (3) legal department and is considering the possibility of pressing charges against the company. At this time, our company cannot comment more on the legal scenario, but a full update will be provided to all clients as we acquire additional information. Our company strongly abides by our SLA and Terms of Service and will issue immediate credits to everyone affected during this downtime. For questions regarding our network operation, billing, or customer service please contact our corporate office at 718.421.7835. Thank You, LWI Hosting Team ======================== Now to address all the rumors... For those of you who like to spread rumors, let me warn you, those rumors will come haunt you down. We are going to collect EVERY piece of evidence there is in regards to defamation about our company, products, and services. We did not lose a link, all 3 carriers are handling our network. We did not have a router problem. That's the 2 common ones I've heard. If you still want to talk smack, keep doing it, it makes stronger EVERY, SIGNLE, time. Thank You!