Quote:
Originally posted by SmokeyTheBear
Sure it does.. Everyone has a name everyone has a house. Show up, you would be suprised just how quick things happen.
Heres a good example. I once showed up at my bank managers home ( after being told several times by my account manager that certain charges could not be avoided ) to complain about charges to my account. Suprise suprise, he phoned back in 5 minutes and had every service charge removed from my account. Perhaps it was my demeaner , perhaps it was my mode of transportation .. i got the problem solved.
Its easy for a nameless person to tell another nameless person "NO" its not so hard in person...
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Actually come to think of it....
About 5 years ago I had a billing problem with one of the largest telecoms there was at the time.
Long story short - by their error, I was overbilled about 20x what I should have been... it was about a $5000 bill or something and they weren't trying to hear my end of it... they thought they had a valid bill & were going to collect it.
So I tracked down the CEO & left him a quick telephone message at his home saying something to the effect of... "Hi Mr X, I noticed that you're the CEO of XYZ... I've been having a problem with my bill that none of your CS or billing reps care to understand, so I thought I would call you personally and see if you could be of assistance...."
His legal team called me back asking me to explain the problem to them, and they had the whole thing squashed within an hour, and asking me nicely to please not call Mr. X at his residence again.
So yeah, I suppose on a case by case basis you can solve problems by tracking down whoever is currently in charge.
But I know that people are still getting fucked over to this day by telecoms the same way I was - so a lot of good it did in the end eh?