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No... it's all in how the number is set up. I've seen some support 800 numbers that are free for the first 5 minutes or whatever, then it starts going on your bill. It's not unheard of, just not likely. Most companies use 800 numbers for the very purpose of provided costomers (or potential customers) with a free call... but it's just a phone number... just like any other... there's nothing magical about 800... if it's set up to charge you.... you'll get charged.
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