Quote:
Originally posted by brazz:
I think someone should post this message sent by prohosters:
Dear Customer:
Here is the timetable for the downtime that occurred today: (EST)
12:00 PM Verio Dropped Internet Connection for entire DataCenter
12:10 PM Pro Hosters staff dispatched on site
01:00 PM VERIO trouble shooting issue
02:00 PM VERIO believes the issue to be a problem with BGP routes
03:00 PM VERIO trouble shooting issue
04:00 PM VERIO now believes issue to be related directly to Pro Hosters
possibly an attack of some sort.
04:30 PM VERIO has solved problem it was a CISCO bug in the rate
limiting
code affecting both of ProHosters interfaces to verio
other customers up in DataCenter, Pro Hosters passing
minimal traffic
05:00 PM Pro Hosters trouble shoots issue and finds that it is not of
their
network in anyway and is a VERIO issue alerts VERIO of this.
Pro Hosters belives the problem to be a misplaced access list
on the
interface.
06:00 PM Pro Hosters works with VERIO to debug issue with Pro Hosters
conn.
VERIO blames Pro Hosters equipment. ProHosters insists it's a
bad
access list.
07:00 PM VERIO confirms it as a bad access list on their switch and
fixes
the issue.
07:15 PM ProHosters notices some ips are going to random places calls
VERIO and VERIO fixes issue with a static route misplaced on
interface.
07:30 PM ALL ISSUES RESOLVED AND CHECKED.
VERIO has agreed to release a letter regarding the downtime and also
issue
an immediate credit giving all users one month free. The month of
December
is free to all customers. January we will begin billing for service
again.
We will bill for the overusage in the month of November by the 20th of
December.
VERIO will release a full RFO (Reason for Outtage) tomorrow December 12
2001
and proactively work so that this sort of thing never happens again.
We do appreciate your time, patience and support. Thank you for your
business.
Support Team
Pro Hosters L.L.C.
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This sucks that shit like this could Happen Im sure Prohosters will be back up and Better then ever Shortly