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Not really.
From the hundreds of thousands of accounts issued, a handful of complaints is to be expected.
To be quite frank, a majority of the people who post complaints on this board do not have a legitimate reason to complain.
Some do.
For those who do, ePassporte is working to constantly refine and fine tune its services to be as friendly and useful to the user as possible.
One thing to keep in mind.
Everyone should realize that there will be certain instances when contacting the cardholder about why their account is interrupted or suspended will either be unnecessary or not suggested.
Not suggested: CP, incest, rape, bestiality, i.e. anything illegal
Unnecessary: load transaction chargeback
It amazes me that some of the people who *absolutely know* they've done something unacceptable or illegal continue to draw attention to themselves. A very interesting phenomenon.
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-- Rand
Payment Industry - Communications - Quality Assurance
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