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The funny thing about all of this is that for a long time EVERYONE I dealt with
tried to steer me away from automating things saying people want people, not programs to deal with them.
I got into fights with our old CFO about this and she did not want us to go automated for signups and billing. Well, as the world turns, I did it anyways
and it boosted our sales by 90%!
Were getting positive feedback from all over the world, customers like the self-service convienience with the backup support of real people who are willing to help. We have always been willing to help, this is only an addition to that.
Whatever we can do to make things better for our customers will be done.
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