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HairToStay · 09-07-2004, 01:52 PM

Basically, if a customer claims a chargeback and says "I never saw their return policy" you can fight it IF you follow the new regulations.

(I got this off a merchant fraud protection website).

"In the May, 2004 Visa Operating Regulation, Visa has ammended it's refund disclosure policy regarding electronic commerce merchants to read:

An Electronic Commerce Merchant Web Site must communicate its refund policy to the Cardholder during the order process and require the Cardholder to select a "click to accept" or other affirmative button to acknowledge the policy.

(I paraphrase the rest):
o policy must be on same screen as check out screen with total amount
or
o on one of web pages Cardholder accesses during checkout process"

09-07-2004, 01:52 PM
HairToStay Confirmed User Join Date: Oct 2002 Location: Southcoast, Mass. Posts: 1,521	Visa makes a change on return policy Basically, if a customer claims a chargeback and says "I never saw their return policy" you can fight it IF you follow the new regulations. (I got this off a merchant fraud protection website). "In the May, 2004 Visa Operating Regulation, Visa has ammended it's refund disclosure policy regarding electronic commerce merchants to read: An Electronic Commerce Merchant Web Site must communicate its refund policy to the Cardholder during the order process and require the Cardholder to select a "click to accept" or other affirmative button to acknowledge the policy. (I paraphrase the rest): o policy must be on same screen as check out screen with total amount or o on one of web pages Cardholder accesses during checkout process" __________________ Make bank by giving your surfers free pics every day and it costs you NOTHING! Use POTD Sponsors to find adult sponsors in more than 75 niches who offer a POTD feature!