I once had a problem at Pizza Hut. We ordered our food, drinks and garlic bread. 30 minutes later we are still waiting for our drinks and garlic bread.
So I asked the waitress where they were, 10 minutes later they had not arrived so complained to the manager. Who told me to be patient and wait, they were busy. So we walked out.
Wrote Pizza Hut a letter complaing and they appolagised and sent me a free meal voucher for two at the same place we walked out of.
