He said he can't log in to his CA account, so I don't think he would be able to access the chat room either.
If you can log in, go here and ask them about it:
http://www.cyberage.com/wm/wmchatroom.html
or call 1 818 548-5400 for support
or email support at cyberage.com for help
or go to a message board where CyberAge Dave hangs out and post your question there:
http://www.avslounge.com/cgi-bin/ultimatebb.cgi
good luck, Bruce