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My recent dealings with Ibill concern the first week of December, when their system did not honor the customers' Loyalty Discount but charged full rebill price (causing a number of cancellations!), in which they admit the error was within their software. However, "Since our system does not allow partial refunds, our Tech Dept will need to advise me what options are available." was the last I heard of it (on Jan 16) from a support supervisor. So it now appears they are unable or unwilling to correct their error.
I am in the process of escalating my complaint to registered letters, on the advice of my attorney. He sees the possibility of a suit (maybe, class action) for the uncorrected overcharge by a sales representative that adversely affected business.
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