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The "Check the CMI for updates" is not what I expect from EVERYONE that I talk to at IBill, from my account rep of 4 years, from his manager. For the kind of money they make / made off of my account, I expect a little more openness....
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I believe this situation is fluid, and things are in the works that can not be discussed until they are resolved. The questions would be "when do we get paid?" etc. I think if the answer is I don't know yet, then the discussion is futile.