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whatif_3 · 09-30-2004, 01:44 PM

From reading your post, and going through several processors myself over the years, I have some questions, this post is long, bear with me:

With regard to Visa transactions, are you now changing into just a gateway (similar to netbilling) where your clients have to apply for their own merchant accounts? If not and you have your own account set up, apparently through merrick, are you going to be able to process ALL of your client?s transactions through the new account or, because this is a new banking relationship, only a limited number of transactions?

Is your fee structure going to be the same or different?

How long is your bank going to take to approve your clients and their sites and how long is Visa? I have had accounts with epoch that have taken nearly a month for approval and that was not under the pressure that ibill is under right now. The pressure of coordinating the registration of ALL your clients is tremendous, and to expect it to be done timely and efficiently by a company that has had several ownership/management changes in the past year is far-reaching. I do not fool myself into disregarding your prior actions and poor customer service over the past 3 years and thinking that this week, ibill changes into a stellar, well-run company.

To summarize the above paragraph, how long do you realistically expect me not to take what amounts to over 60% of my sales, even as backup?

For all of the Visa transactions that you are holding, which imo will not be less than a month or 6 weeks before the registration approval and you can process them, are you going to rebill them all at once, doubling up the charges on my customers statements, which may cause them, at a minimum, to look twice and cancel or perhaps chargeback the membership?

What is the payment delay going to be? I have hosting, content and payroll, in a to take care of. If first data is holding your funds, what about the transactions processed in the past week, are those all stand-in transactions that you are going to eventually move over to your new bank or did you process them and we will get paid on them separate from the first data funds holding?

If I move all of my new sales back over to Epoch and only leave my rebills with you, are you going to hold all of my funds?

Thanks for taking the time to answer these questions

09-30-2004, 01:44 PM
whatif_3 Registered User Join Date: Jul 2004 Location: Canada Posts: 459	From reading your post, and going through several processors myself over the years, I have some questions, this post is long, bear with me: With regard to Visa transactions, are you now changing into just a gateway (similar to netbilling) where your clients have to apply for their own merchant accounts? If not and you have your own account set up, apparently through merrick, are you going to be able to process ALL of your client?s transactions through the new account or, because this is a new banking relationship, only a limited number of transactions? Is your fee structure going to be the same or different? How long is your bank going to take to approve your clients and their sites and how long is Visa? I have had accounts with epoch that have taken nearly a month for approval and that was not under the pressure that ibill is under right now. The pressure of coordinating the registration of ALL your clients is tremendous, and to expect it to be done timely and efficiently by a company that has had several ownership/management changes in the past year is far-reaching. I do not fool myself into disregarding your prior actions and poor customer service over the past 3 years and thinking that this week, ibill changes into a stellar, well-run company. To summarize the above paragraph, how long do you realistically expect me not to take what amounts to over 60% of my sales, even as backup? For all of the Visa transactions that you are holding, which imo will not be less than a month or 6 weeks before the registration approval and you can process them, are you going to rebill them all at once, doubling up the charges on my customers statements, which may cause them, at a minimum, to look twice and cancel or perhaps chargeback the membership? What is the payment delay going to be? I have hosting, content and payroll, in a to take care of. If first data is holding your funds, what about the transactions processed in the past week, are those all stand-in transactions that you are going to eventually move over to your new bank or did you process them and we will get paid on them separate from the first data funds holding? If I move all of my new sales back over to Epoch and only leave my rebills with you, are you going to hold all of my funds? Thanks for taking the time to answer these questions Last edited by whatif_3; 09-30-2004 at 01:49 PM..