That's good service alright. Rare to find nowadays.
It reminds me of a couple of incidents
I've had, one lately, one a long time ago.
Not too long ago one of the major boards went down
and the regular admin wasn't around, so they called me.
I hadn't ever talked to them before, but they had
gotton my name from someone who I had done some work for.
Anyway, so I ask the guy for the user/pass and within
about 10 seconds after he tell me I tell him "Ok", it's back up.
The next two sentences -
I'm fixing the original cause of the problem now. Ok, done.
That was like the first 30 seconds of the conversation,
so of course I've been doing work for them ever since.
I sure got lucky that the problem was one that could
be fixed so fast and I was able to impress this HUGE client.
A long time ago another client who had me on retainer
called and as I was talking to him he heard the sound
of plaintive women. When he asked me what the racket
was I told I'd been in the middle of taking care of two
women I had met.
He shouted - "Well damn, finish that and call me back in 15 minutes!" and hung up.
