|
Yes we do although, the common term that we use in the office is a 'sales receipt'.
We basically tell them what they were billed for, when they will be billed again and thank them for their purchase.
Once a member cancels we also send them another email asking them why they cancelled, what we can do to improve the sites for them and also if they would be interested in any of the current special promotions we are running.
It actually does appear to generate a bit more customer loyalty knowing that there are actual people behind the scenes.
Regards,
Lee
|