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We have cross sales, but unchecked it?s up to the customer if he wants to take up the offer.
I also look after our customers and never hesitate to refund or credit a membership with extra time if the customer contacts us with a problem.
The cancel links are in full view on the member?s main page we don?t rely on the customer forgetting to cancel in hope of picking up a re-bill. We want them to re-bill because they enjoy the sites.
Charge backs? I think we had one or two this year.
But honestly I prefer to use CCBILL then worry about our own merchant account.
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