OK I called first data, they wouldnt let me speak to anyone directly however they say they have a dedicated e-mail adress for me to write to.
[email protected]
so here is what i e-mailed them:
HI there,
I am a long time Ibill merchant and I have been listening to the answers Ibill are giving us and I just wanted to cross check since they seem to be pointing the finger at firstdata.
1: Ibill processes visa, MasterCard, discover, on line checks and 900#, they say that you arte the processing bank for all of those and that due to you withholding finds on all of the above services is the reason they have been unable to pay us. Is it true that you process all of the above and that you are holding payments on all of the above services?
2: for the parts you are/were processing and are holding back monies on , what is the expected time before those funds are released?
3: in the event that Ibill folds will ibill merchants be able to work with first data to retrieve the funds owed to them?
thank you for your time
zac