The best is when they say "your call is important to us".
No. If it was important, I'd be talking to someone
It's just like the supermarket or a restaurant.
They'd rather have people wait than have excess payroll standing around.
Well, for clubs and restaurants, that's the "velvet rope" mindset, too. The most "successful" ones still make sure to keep that line rather than just expand to meet the demand,
