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What format is the image in that you are trying to put in photoshop? Let me know and I will give you some info.
Also, if the image displays good in other apps, like your browser, you can just do a screen shot.
ctrl + print screen -> and then ctrl-n in photoshop to create a new image that is the size of what you have copied, then crtl-v to paste the image.
That should work.
Jason
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