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Originally Posted by chaze
We where thinking about having unaswered calls roll over and between 5 and 9 am covered.
Just curious if it's big issue.
I actually would think it is and think they would rather leave a message and have us call them back.
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Personally, I hate talking with a tech that I have keep on saying excuse me since his/her accent is so strong that I can?t understand them.
Most of them are very helpful but I feel drained after talking with them, and recently I just say thank you and hang up and call again, until I can understand the person. Not being prejudice here, I just find it odd that American companies think it doesn?t matter to their U.S. based clients directing calls to a service rep that English is their second language to save a buck.
JMO
