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if you get as far as the dell screen your HD is probably ok. You ought to be able to boot from floppy and at least set your mind at ease that your data is still there. Don't dells ship with a product recovery cd? my dell did but that was last year. I believe that cd gives you an option for reinstalling the OS and boot files without overwritting your data.
Ultimately it sounds like a problem that dell should be taking care of if one of their tech people gave you bum advice.
cheers
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