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lawpal · 06-06-2002, 01:15 PM

although it won't help much, if you have been charged for the transaction you should do the following (just to make sure you protect yourself)

Sit down
Calm down
write Netsol a very detailed letter

example:

Dear Shithead at NetSol:

My name is blah blah blah.

On X date I logged onto Netsol and registered X name.

I was charged for the registration on X credit card. I have confirmed with my credit card company that the transaction was completed, and that Netsol has accepted payment for the registration. (insert as much detail as possible)

I checked back with NetSol after I registered the name, and the name was not shown as registered in my name. (be as detailed as possible)

Please investigate and correct this matter to ensure that the domain name is registered in my name as follows:

(insert information)

All rights available by law are specifically reserved herein.

Sincerely,

Go Fuck Yourself.

That is just an example. An alternative is to get them on the phone, and insist to speak with a supervisor in their billing department. The will give you a huge fucking run around and try not to let you speak to anyone. Don't let them. Insist that you speak to a supervisor or manager or someone superior to the floor flunkey that answers the phone.

If you can actually get someone on the phone who sounds like they know what they are talking about, explain, CALMLY, what happened. Don't be angry. Don't be a dick or a bitch. Be cool with them. It will be much easier to work with them than against them. Whatever you do, make sure they explain, in detail, exactly what happened step by step. They keep detailed records of all transactions, so don't let them bullshit you that the information is not available. Trust me, they will try to give you the run around.

If you still cannot get results, and you have been charged on your credit card for the domain name, write an extremely detailed letter to your credit card company and ask them to investigate the charge as fraud complaint against NetSol. That is an extreme measure which I do not advocate, but it is an option sitting out there.

Hope that helps. Its not full proof, and they are a pain in the ass. Just don't get too frustrated. Step back, take a deep breath, and then take the next steps forward decisively.

06-06-2002, 01:15 PM
lawpal Confirmed User Join Date: Feb 2002 Location: Miami Posts: 824	although it won't help much, if you have been charged for the transaction you should do the following (just to make sure you protect yourself) Sit down Calm down write Netsol a very detailed letter example: Dear Shithead at NetSol: My name is blah blah blah. On X date I logged onto Netsol and registered X name. I was charged for the registration on X credit card. I have confirmed with my credit card company that the transaction was completed, and that Netsol has accepted payment for the registration. (insert as much detail as possible) I checked back with NetSol after I registered the name, and the name was not shown as registered in my name. (be as detailed as possible) Please investigate and correct this matter to ensure that the domain name is registered in my name as follows: (insert information) All rights available by law are specifically reserved herein. Sincerely, Go Fuck Yourself. That is just an example. An alternative is to get them on the phone, and insist to speak with a supervisor in their billing department. The will give you a huge fucking run around and try not to let you speak to anyone. Don't let them. Insist that you speak to a supervisor or manager or someone superior to the floor flunkey that answers the phone. If you can actually get someone on the phone who sounds like they know what they are talking about, explain, CALMLY, what happened. Don't be angry. Don't be a dick or a bitch. Be cool with them. It will be much easier to work with them than against them. Whatever you do, make sure they explain, in detail, exactly what happened step by step. They keep detailed records of all transactions, so don't let them bullshit you that the information is not available. Trust me, they will try to give you the run around. If you still cannot get results, and you have been charged on your credit card for the domain name, write an extremely detailed letter to your credit card company and ask them to investigate the charge as fraud complaint against NetSol. That is an extreme measure which I do not advocate, but it is an option sitting out there. Hope that helps. Its not full proof, and they are a pain in the ass. Just don't get too frustrated. Step back, take a deep breath, and then take the next steps forward decisively.