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Originally Posted by BlueWire
The only thing that surprised me is. If i understand correctly...they are telling their customers about it but not willing to make the fix for them? If this were my product and i'd have the level of success that they have had i'd have my tech team in there system's right away to get things straightened out. 
Maybe i misunderstood that statement though? |
Hi Bluewire,
just to clear this up... You did misunderstand, well, or my english is just worst at 8am after 3 hours of sleep ...
The bug was posted on another board and shortly after I was informed of it by John. (That was around 6am my time.) We then immediately fixed the issue and started updating our clients (at around 6:30am my time). We were done with the updates of all clients we could access after around 1.5 hours.
These times might be a little off, but the time periods are correct.
We then sent a mail to all our clients informing them about the issue and to be sure also told them how to update their systems themself once they see the mail. They could still of course just contact us with access info and we did it for them then.