Yikes, sounds like an awful experience... perhaps a terrible comedy of errors.
To be honest, I've known the people over at Python for a long time now and every dealing I've had with them has been straight up. I even did Naughtymail some time ago (back when they didn't charge per click but per email) and it was a good experience. They delivered on time and exactly what they promised.
I've spent quite a bit of time with the owner and everyone in sales and marketing. I can assure you that if you've ever met Aly or Brett (ElvisManson on GFY) or anyone else from their team that you'd know it's not possible anyone was truly aiming to screw you.
It sounds like they obviously screwed the pooch on this one... but I am confident that this is somehow a fluke and I'm betting that after reading your entire explanation they will either work to make it right, resolve it privately or give a response here.
I can guarantee you that they value all of their affiliates both small and large. And, at 50 signups per day you can be rest assured that you are a star in their eyes and they'll likely roll the red carpet out for you. Shit, any affiliate program would.
I know first-hand that turnover can be really difficult to work through, especially when it's in a sales or marketing capacity. Often times deals are made through conversations and handshakes when people have an understanding with one another. When sales staff leaves often customers are left without having current 'deals' fulfilled properly. Replacement staff is left trying to figure out what mess has been made so they can pick up the pieces and do damage control. Because, if you didn't already know, there are very few salespeople that keep proper notes on their accounts... let alone keep a clean desk!
That's just my
Of all the people I've met in the industry.. and I'm confident that I've met quite a few.. they stand out as being some of the hardest working and most reputable people in the business. So, before everyone writes them off let's hear what they have to say. Mistakes do happen... especially when companies are large... and I hope they make everything right with you!
Cheers,
Brad