I tried to have my password emailed to me. I input my email address associated with my AP account then I click on "Email_Password" ... it then responds with "You password has been sent to your email account" ... but it doesnt send the password to my email address

how would I be able to get my password for my account ?
I have emailed ram but he suggested the thing that I did and its not working ... is there ay other way I could retrieve my password for my account ?
One more problem is I have already forgotten if the account is in my wife's name or mine ...
AP crew please help me here ... thanks