crowkid

We switched to Split Infinity because of support issues with our last hosting provider. We appreciate their services and understand that many of you on this board are pleased with their services, however; recently, when we've needed them on support issues, they haven't been up to our standards on response time. For example, today we needed our server rebooted, and when I call their support line, when I press the number to connect to a technician, I'm told that the tech is on his way to the server location facility to restart. It's been over an hour and our server's been down, that means we've easily lost 10-15 sales during this period. This is unacceptable in our view, so I'm asking all hosting companies to post your reputation on here and try to win us over. Because, I'm sorry to say, Split Infinity isn't winning anything with us( I apologize for the bad comments, we are certainly not looking to bad mouth a company on here).

We're looking for a dedicated hosting provider with excellent 24 hour phone/email support who will pick up the phone and deal with our problems A.S.A.P.! That is our #1 priority in a hosting company, and if you can claim that, please post some info on your company. Thank you all!