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Well, I don't operate a pay site, and I don't know much about this type of thing, but I would be inclined to say:
dear sir:
I am sorry to hear of your situation. I will refund your money.
Of course I do not want minors to access my site.
You should be aware that I have already incurred the costs of your son's transgression, includiing advertising costs, credit card processing fees, bandwidth costs, and licensing fees for the content that he viewed.
It is not unheard of for adults to attempt to defraud pay sites with similar claims. This is of course credit card fraud, punishable by ... etc...blah blah.
To receive your refund, simply send a signed written request for a refund and a copy of your son's birth certificate (or other legal documentation of his age and address and relationship to you) to:
[Your corporate address.]
In addition, I would appreciate receiving a call from your son (XXX-YYY-ZZZZ) to appologize to me for the costs that I have incurred as a result of his indescretion. Such a call can significantly speed your request through our fraud detection procedures.
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