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Originally Posted by GigoloJustin
Okay 1st off, I could have easily had them done at a local printshop but I was reccomended to you so I decided to give you a shot. I was told that this would not be a problem. If you couldn't get them done, why not just say no. I would have had no problem finding a company who knows how to do their job.
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Who told you that it wouldn't be a problem? You NEVER contacted me once, the owner of the company asking me if they could get done. I would have told you NO, plain and simple. Instead you took it upon yourself to just place the order and ASSUME I could do it.
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There is a 3-5 day turn around if I wanted U/V COAT, which I told your staff I did not. If you couldn't "work the miracle" you should have just told me so.
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Then why did you order UV coating if you knew that? Look at the invoices I posted above, it shows that you ordered UV coating. You then had to call on the 1st to tell my customer service people to change it. From my notes system:
Zach 2005-08-01
14:59:30 please change this aq, Important
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The problem wasn't with the job not getting done. Shit happens... no biggie right?
The problem was that when I talked to you..(if you're rob) you told me "THEY ARE ON THE PRINT RIGHT NOW. THEY WILL GO OUT TOMMORROW MORNING"
And then when I called back I was told by your employee .. Jason I think.. That Rob has the flyers and is on his way up from tampa to deliver them to me.
Then several hours later... I get a call saying that i'm being refunded, because you weren't able to print my cards.
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That's because I wasn't at my office and the only info I had was what my customer service people told me. I sent it to print myself but it was sent UV so I knew that it wasn't going to get done. I was still within my stated turnaround and could have been a dick and delivered your job and kept your money. Instead, I refuned 100% of your money. Matter of fact, I should send you out the flyers and contact my merchant account and charge you again but I'm not going to do something fucked up like that.
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You never having a compliant is complete bull shit. Your employee's exact words over the phone were "I quit because of shit like this happening in the past, it doesn't suprise me that it's happening again"
Never having a complaint? I find that hard to believe, I heard a couple people talking about how they got business cards from you for free this time because you fucked them up last time. Your rep isn't as good as you think, most people just prefer not to call you out.
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One of my customer service people quit because of shit happening like this before????
Not one single one of my customer service people EVER quit! If they did, they certainly wouldn't be working for me again. Please tell me, who said that? I find it highly comical that ANYONE on my staff would say that since it's not true. Maybe people got free business cards from me because I offered the FREE BUSINESS CARDS FOR INTERNEXT special. I'm not perfect, never said that I was. In printing shit happens and if I fuck up I fix it. If I did mess up someone's cards and they got free ones because of it then it looks like I'm doing pretty good for them because I fixed my mistakes.
Please name ONE SINGLE person that I have fucked over on GFY.
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Oh yeah and about the FREE Design you gave me. Check your work. You fucked up, you listed different sponsors on the front of the flyer than you did on the back of the flyers? That's my fault too, right?
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Look up at the design info, moron.
IT IS YOUR FUCKING FAULT!!! I only put onto the flyers what you put into the descriptions for design. No more, no less. Oh, I did fix your misspellings so you should be grateful for that.
I love how you try to flip the bitch, too funny!