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Originally Posted by SmokeyTheBear
hmmm keyzer , you seem like a nice guy and congrats on the job but dont you think thats a little misinformation..
MN- I had me account put on hold the first time i went on vacation balance was at $500 , support was utterly useless.
before you think i'm slamming epassporte or keyser i'm not, i love epassporte, i think its a great service , but to answer your question. YES your account can be put on hold at any time at any balance with no warning for any number of reasons
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Smokey. If your account gets over $5,000 you will be required to verify your account, its a requirement from the processing bank, that was what he asked about and thats why I answered like I did, and like I said in my second post I have no idea what risk management see as unusual activity that will make them suspend the account.
I recommend ePassporte account holders that rely on ePassporte to fax in the neccessary documents to verify the account.
Smokey and everyone else, if you have any problems please contact our Sales and Marketing Department. The phone number is 1.416.703.7200. Please dial extension zero and the first available Sales Representative will answer your call. You may also contact us by email at
[email protected]. Our office hours are from 10 AM to 7 PM Eastern Standard Time. You may also leave a message in the general mailbox with your ePassporte username, your phone number and the issue you would like us to look into.
Please feel free to contact me directly as well.