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pocketkangaroo · 01-09-2006, 04:46 AM

Regardless of the history with ePassporte, I would do a chargeback. This has nothing against ePassporte, but a sheer business decision.

First, there was an error and it seems like that error resides on the side of ePassporte. Perhaps the submit button was clicked to many times, perhaps a small glitch, either way, there was an error made. He attempted to fix the problem with ePassporte, was put on hold for 45 minutes, and then got an answer that didn't really make much sense to him. With that said, ePassporte was given the opportunity to fix the issue and didn't. Considering we are talking $1500, a chargeback is probably the hassle free way to handle this.

01-09-2006, 04:46 AM
pocketkangaroo Confirmed User Join Date: Jan 2005 Location: Chicago, IL Posts: 8,452	Regardless of the history with ePassporte, I would do a chargeback. This has nothing against ePassporte, but a sheer business decision. First, there was an error and it seems like that error resides on the side of ePassporte. Perhaps the submit button was clicked to many times, perhaps a small glitch, either way, there was an error made. He attempted to fix the problem with ePassporte, was put on hold for 45 minutes, and then got an answer that didn't really make much sense to him. With that said, ePassporte was given the opportunity to fix the issue and didn't. Considering we are talking $1500, a chargeback is probably the hassle free way to handle this.