John, Nathan, et al. I seriously hope you take these comments as constructive criticism as I'm certainly not going to get into a pissing match with you. This will be my only post to this thread.
I cannot comment on your software nor your customer support because I'm not a client. The reason I am not a client is because of this type of behavior I've seen displayed on the boards since you launched Nats. Early last year when we were seeking a new affiliate backend for
NaughtyBank we researched all the "off the shelf" solutions as well as custom options. To be totally honest Nats was on our short list however that's about the same time there were a serious of extremely unprofessional posts on this board by Too Much Media representatives.
I would have to guess I'm not the only company that has passed on Nats for similar reasons. In fact I know this to be the case because I've personally spoke to 3 other program owners who decided against Nats for this very reason. You see, it really doesn't matter how good your software or your customer support is when potential clients don't see the management team as being professional.
My 2 cents: money invested in a public relations professional would go a long way for you guys. Again, my comments are submitted strictly as constructive criticism. I really hope you guys can see that you're shooting yourselves in the foot on a regular basis.