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Originally Posted by sonofsam
I've read this thread, and also read some comments about lack of support with nats
I'm probably one of the smallest programs with nats, and i have never had to wait more then 4 hours for a support ticket to get replied to.... They also explained to me exactly what the problem was and why it happened..
also, in the beginning when i first started out, I hit up john and was talking to him about nats as a possible solution for me since paycom was extremely lacking with stats, and he cut 1000 dollars off of my price... he wasn't even running any sort of promotion at that time, but he helped me out anyways cause he knew i was just starting out
and something like that is not forgotten, and why i'll be a loyal customer forever  |
That is great to hear and being happy with the product that is going to run your program is what is most important over anything else.
I can honestly say in the many years using Mansion product MPA3, and MAS that I have never waited more then 10 minutes to get a reply on a support ticket. They are always on top of any issue, and if it ends up being something on my end they will offer suggestions or walk me through it step by step to fix at. Sometimes they've just fixed it themselves just to help out.
Also, anytime they've fixed an issue they always leave in the ticket what the problem was, what caused it, and what steps they took to fix it, that way I am familure with what happened and can make sure it will not happen again. Their support team never has an issue getting onto ICQ either and also walking me through any issue, and explaining it to me over and over again until I fully understand what has happened.
I think support is one of the main things to take into consideration when choosing an affiliate system and MPA has proven to me time and again that you cannot top their team.