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Originally Posted by Far-L
Has anyone ever ever questioned a high level of "credits" from a sponsor - where you think you've made a sale only to see it disappear in the form of a credit - some time try asking for an audit of those so-called credits and see what happens...
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Yes, I have. I always ask the sponsor if credits, chargebacks or refunds appear. Most donīt reply to e-mails, which seems to be a general problem with sponsor reps.
Actually Iīve got a strange stats problem with a sponsor using nats. When I click my stats, a signup doesnīt show up. When I click the uniques for that date, there is a signup for bookmarks.
So I e-mailed the sponsor:
"Hi,
Iīve got a signup showing up in the detailed stats which isnīt shown in the overview. Would you please have a look at it.
Screenshots are attached."
kind regards
Frank"
Thatīs his reply:
"which site and which pay period and which campaign.
Sincerely Yours,
Affiliate Support"
Obviously he didnīt take the time to have a look into the screenshots, otherwise he should have seen that exactly this was the problem, no signup at this part of the stats.
So I answered as follows:
"Thatīs exactly the problem. I donīt see this signup in the stats overview, too. Please click unique hits for today, there is the signup displayed for bookmarks.
I sent you the screenshots from both stats sites with my last e-mail, but you should see the signup clicking on uniques for today."
Thatīs it. No reply to that e-mail. Iīm curious about they will take care of this problem.