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Originally Posted by Keyser Soze
People are always welcome to contact me and I will do my best to get their problems solved.
ePassporte is unique with the number of webmasters using ePassporte, so there will always be more complains than a sponsor, host or any other webmaster service.
What I find ridiculous is some of the same people that have contacted me with a problem and have it solved within hours or had a request where ePassporte went beyond what could be expected, are the very same people that jump into every thread about ePassporte and comment on how badly ePassporte are.
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I will take that as a post directed at me. Here's the deal, if you had your bank pulling shit like this all the time, would you be critical? If you called your bank and got to speak to monkeys who didn't know left from right, would you be critical? If you heard people complaining about your bank pulling shit all the time, would you be critical?
As I said, the very fact that YOU are today an employee of epassporte, shows that there's something terribly fucked on their back-end, otherwise you would be redundant. You're nothing but damage control, no matter how much you'd like to think otherwise. Sure, you do a good job, but that won't change the reason for which you were employed, namely that SOMETHING IS WRONG. Which I why I prefer to raise my voice over matters like this, for as long as I am a client of epassporte.
As a client, I too have an interest in the company doing well, since I keep money in there. So, next time think twice, before you snap at people who get things solved fast, yet keep being critical. Maybe try getting your superiors to pull their heads out of the sand too. I hear spending all your time on various trips doesn't exactly improve support for the company you own.