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I've been with Epassporte for years and the majority of the time it works fine. We take money from sales and send money out as payments all the time with, most of the time, no problems.
The problems arise when I phone them. I get a guy on the phone who simply does not have a clue about the system he's there to support.
Usually the problem arises when I have a client on the mobile or ICQ and Epassporte support on the land line. Usually goes like this.
We have a hivol account and that does not allow people to transfer money to us with a paul@epassporte address. The guy in support says we can do this. So I tell the client to do it, he tells me it won't go through. I tell the support guy I was right and it did not work.
Support guy does not have a clue.
Another example, same situation of a three way conversation.
Client wants to spend $500, deposits the money in Epassporte. Can't transfer it and I contact Support and give all the details. Support tells me it should go through, customer tells me it does not go through.
Support guy does not have a clue.
Both times we got the client to pay be onther method, but how many clients just walk away?
It's obvious that the people in support are poorly trained, led and equipped. Otherwise these situations would not arise.
Comparing the support of CCBILL would be embarassing for Epassporte.
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