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Originally Posted by Keyser Soze
I've heard one or two issues where the card got charged over and over.
A card holder got 3-4 charges but after a little convincing the merchant faxed in the necessary paper work so ePassporte could drop the pending charge.
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I can show you more than just one occurance of this.
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Originally Posted by Keyser Soze
The virtual card can't be used at some processors because they consider the kind of transaction ePassporte is high risk or they don't process it like an online transaction.
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How about not being able to fund your account with credit cards issued by certain banks, or the fact that, to this day, many non-US clients (myself included) cannot add cards to their accounts, because the Epassporte verification system isn't compatible with many banks?
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Originally Posted by Keyser Soze
You make it out to sound like support picks up the phone at random times but thats not the case the phone support is 24/7 but like every other CS there are times that are busier than others, so sometimes the wait is longer than at other times.
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Cool, I can buy that. But, once they pick up, how come they neither have a clue nor any authority to do anything?
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Originally Posted by Keyser Soze
Let me get this right you personally never had a problem? you've only heard about the problems others have had and then its most often been only their side of the story?
When you asked for special treatment did ePassporte come thru for you?
With all due respect try seeing the glass as half full instead of empty, accounts are not suspended on random there is a reason if they are suspended, if you have your account verified and use your account with a little common sense you won't run into problems.
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Did I say I never had a problem? I've had my account locked for over a week, waiting for someone to get off their fucking ass to verify the documents I submitted, only to get a reply that they needed more shit sent to them, which they didn't bother to ask for originally. Did it get solved? Yes. Could it have gotten solved faster, or never have happened? You bet your ass.
As for asking for special treatment, I'm still waiting for the result of that to come in. Last time I spoke to you that card had not yet arrived. And speaking of which, first time I spoke to you about it, you flagged the account as good and support was supposed to send out the card pronto. They sure did take about a month for that pronto, because they overlooked, or chose to ignore, your flagging of the account. So yes, I asked for special treatment, or rather a small insurance to a card being sent out properly. That card has not yet arrived, so in all fairness I am yet to see the result of this special treatment. Not that I am doubting you, but as I said, results have not appeared yet.
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Originally Posted by Keyser Soze
If someone has a problem with their account it might require some looking into, ePassporte doesn't have the same luxery your bank has, they know who you are 100%, if you fuck them over they can come after both to collect any debt or if you commit fraud they can press charges, ePassporte doesn't always have that luxery.
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Yeah, well, my bank doesn't charge me no fucking 5% to load an account either. In fact, they PAY ME interest on the funds I keep in there. I'm sure Epassporte is making a huge profit off of NOT paying any interest, charging a 5% load fee and making at least an additional 5-8% on depositing the bulk of the money in the system with another bank. So spare me the "we don't have the luxury" bullshit, Epassporte chose to operate in this high-risk market and is charging accordingly. So fuck all the excuses, clients pay the 5% and withstand getting paid interest, thus honoring their part of the deal. It would be only fair if Epassporte did the same.
Now for a few corrections, for accuracy's sake:
Can CS be improved, from the response on the boards YES.
Is it being improved YES
Is it better than 6 months ago NO
Is it going to be better I HIGHLY DOUBT IT
Don't get me wrong, I want Epassporte to offer me the security and piece of mind that my bank does. I just don't believe it will ever happen. In fact, I have stronger belief in competitors emerging and offering better service.
At this point, the only reason why Epassporte is still in business is the lack of competition. Trust me when I say this, Epassporte would've never taken off, had PayPal still allowed adult. And it's gonna get knocked on its ass the minute more competition enters the market, even if it may be even worse. Epassporte, albeit a widely used service, is a very weak brand.