Originally Posted by Tam

I love my Epassporte account and I wouldn't want to lose it. The ONLY problem I have with it is that there is no buyer protection on this service. We recently paid someone via epass to do some work for us and when he didn't deliver the work to us, I tried everything I could do to file a claim, get a refund and everything, and there was not one thing we could do. I called Epass, I contacted the person who got the money, I did everything I could and was told I had ZERO recourse for money paid to a scammer.

I understand that it's our responsibility to take care of these things, but when there is absolutely no getting a refund from a client and we need to deal with it, Epass should have SOME means of keeping these people from scamming other people. When I called, I was told very flatly, there isn't anything I can do. I can't file a claim on this client so that he can't scam anyone else, I can't ask for a refund, there is literally not on thing a buyer can do to protect themselves against this.

It wasn't much money, but that wasn't the point. The point was to make sure he didn't do this again, but yet he is STILL doing it to people and there seems to be nothing anyone can do to stop him.

That is the only issue I have or ever have had with Epass. I don't mind the paying for a new card if I lose it or it's beaten up or whatever, that's business. What I DO hold issue with is someone being allowed to use a system to scam people and there's not one thing anyone can do about it. That is the only thing I could ever complain about.

I am not beating you up, Keyser, not even close. I am just giving a constructive criticism on things I don't like about the system and this is the only one I have. And it isn't even about me, it's about the fact that this was put together to protect us from chargebacks and such, but what do we do when someone is just allowed to scam and scam using your system and no one can do anything about it?