Quote:
Originally posted by Marcus
Question about chargebacks: how long is a customer allowed to use their membership before they can no longer charge back their purchase? Does it depend or is there a set rule?
Say they get a 6 months membership and after 4 months they decide to charge the whole thing back...is that allowed?
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The customer can pretty much do whatever he/she wants. It is the responsibility of the biller to have all the neccessary paperwork to dispute and reverse the chargeback. I would say most chargebacks are disputd by the merchant and usually won. At least thats the experience Ive had with them.
We get I would say around 15 chargebacks a month, we dispute and win almost all of them, though it still costs 25 bucks.
here is 90 pages of great reading:
http://usa.visa.com/media/business/chargeback_mgt.pdf