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on average, i only get 1-2 calls a day. but when i hear a co-worker on a call like that, i'll tell em what to do. unfortunately, we don't always have all the necessary information to access the account information...
but i'm doing my best to educate all my co-workers on what i do, so as opposed to only me doing this, there'll be 100 people in my call center alone doing this.
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