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an often used excuse is "i signed up for one of those free trials and they charged me $XX.XX"
so we turn around and say "the terms and conditions of the site clearly state you must cancel before the trial is over or else you will be rebilled".
"oh (long pause) well i did cancel."
"do you have a proof of that cancellation sir?"
"uhh... no"
"well i'm sorry sir, but there's nothing we can do, you'll have to try and contact the company to see if they'll give you a credit" and we note their account accordingly
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