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like i said, chargeback policies are they same worldwide as they are laid out by visa international.
the only thing that differs is some banks might credit the customer right away and some may not.
some banks will give the customer the credit right away and debit the merchant right away. then, if the merchant brings the charge to representment and proves the charge is valid, we'll re-debit the customer and credit back the merchant.
other banks (mine for example, and CIBC as well) will issue a chargeback notice to the merchant, give them the chance for representment and if the merchant doesn't prove the charge is valid within the given time frame, the merchant is debited and the cardholder is credited.
either way, a merchant has every right to representment, and if you don't think so, contact your merchant services department for your acquirer bank.
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