Quote:
Originally posted by Trixxxia
When I worked for CIBC, I remember it was such a hassle to ask for a refund on your credit card that people would think twice before signing the affidavit saying they *never* signed or authorized the transaction - because either way, they knew it would not be done instantly - Client had to sign the affidavit, a copy of the transaction had to be sent to Visa, Visa would then verify the signatures - and any other document that the merchant had to back-up the charge. It was a hassle just to ask for a copy to verify the transaction so people would be hesitant to do it.
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you used to work for cibc? customer service on rene-levesque? or something else?
anyways, they still require all that information for a chargeback.
for an online service, i'm honestly not sure what is considered tangible proof... i'm going to be speaking to the people who run my chargeback dept. next week to find out. i'll keep everyone posted.