WTF Webair - Tech Support Understaffed? - GoFuckYourself.com

ContentPimp · 01-17-2011, 07:23 AM

My managed Server Crashed 15 minutes ago, I've been waiting on hold for livechat since then, with the

"All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly."

cycling.. still no answer as I post this... what is going on, are you understaffed? My server is down for over 15 minutes, and im still waiting!!

This is not good!!!

Babaganoosh · 01-17-2011, 07:26 AM

Sounds pretty typical. That's what you get for trusting webair.

Barefootsies · 01-17-2011, 07:27 AM

Perhaps there is something going on effecting a block of clients? So a short term rush?

Webair GFY bat signal activated.

MetaMan · 01-17-2011, 07:30 AM

Quote:

Originally Posted by Babaganoosh

Sounds pretty typical. That's what you get for trusting webair.

ContentPimp · 01-17-2011, 07:38 AM

I had no answer for a while on chat, then I got email and answer on chat saying RAM caused the issue, they replaced it and now im back up.... at least I'm back up, still the delay contacting support, and downtime sucked

Klen · 01-17-2011, 09:42 AM

Lol you complain about 15 minutes,i had to wait once 1.5 hour when utp cable died on server.

Mr Happy · 01-17-2011, 10:14 AM

Why do the bullshit liars come in here and try to bash webair?

WebairGerard · 01-17-2011, 10:16 AM

Quote:

Originally Posted by tinafaye

I had no answer for a while on chat, then I got email and answer on chat saying RAM caused the issue, they replaced it and now im back up.... at least I'm back up, still the delay contacting support, and downtime sucked

Spoke on ICQ to follow up with you and confirm all is good. Yes we have 24x7x365 live tech support via live chat, email tickets and phone support. As mentioned the memory was replaced and server is up and running. If there is anything else I can assist you with please let me know.

greg80 · 01-17-2011, 10:45 AM

Your RAM was replaced in less than 30 minutes. I had to wait 24 hours with godaddy dedicated support and you complain. WTF??

Klen · 01-17-2011, 11:02 AM

Quote:

Originally Posted by greg80

Your RAM was replaced in less than 30 minutes. I had to wait 24 hours with godaddy dedicated support and you complain. WTF??

Exactly,situation where nobody is currently available to assist is possible on any host,so there is no point to complain about it.

Cyber Fucker · 01-17-2011, 11:12 AM

Quote:

Originally Posted by KlenTelaris

Exactly,situation where nobody is currently available to assist is possible on any host,so there is no point to complain about it.

Or at least I wouldn't feed the GFY trolls withing minutes, there is so many other possibilities before taking this step... I don't believe there is a thing that couldn't be solved after speaking to the manager or the owner. Posting on GFY only feeds trolls that love to jump on it and shit and then they can say: "there is many sucks threads about ..." as their crucial argument.

Konda · 01-17-2011, 11:12 AM

Lol Mr Happy is obviously a fake Webair nick. He nearly only posts in negative Webair threads.

Platinumpimp · 01-17-2011, 11:13 AM

Quote:

Originally Posted by Babaganoosh

Sounds pretty typical. That's what you get for trusting webair.

Right

Webair is good peeps.

Klen · 01-17-2011, 11:17 AM

Quote:

Originally Posted by Cyber Fucker

Or at least I wouldn't feed the GFY trolls withing minutes, there is so many other possibilities before taking this step... I don't believe there is a thing that couldn't be solved after speaking to the manager or the owner. Posting on GFY only feeds trolls that love to jump on it and shit and then they can say: "there is many sucks threads about ..." as their crucial argument.

But feeding trolls is fun

webair · 01-17-2011, 11:56 AM

The Webmaster in me:

Maybe it's me, but being a webmaster myself, if my server crashed I would pick up the phone and call in =)

But that's just me i guess.

-------------------------------

The Webair in me:

Apologies for the delay on LP it's been really busy in there today being a holiday and all. I guess a lot of people stayed home =) I'm glad our team got you sorted out. In the future, I would recommend calling in for urgent issues. Ticket support, Live Person Chat is usually pretty quick, but for time sensitive issues I would call it in in the future.

Brad Mitchell · 01-17-2011, 12:31 PM

Although the hold time in chat was less than ideal, the net result of <30 minutes on what ultimately ended up being RAM replacement is excellent. With far too many hosts the resolution of a physical hardware problem would have taken much longer.

Cheers

Brad

Denny · 01-17-2011, 12:56 PM

Quote:

Originally Posted by Brad Mitchell

Although the hold time in chat was less than ideal, the net result of <30 minutes on what ultimately ended up being RAM replacement is excellent. With far too many hosts the resolution of a physical hardware problem would have taken much longer.

Cheers

Brad

agreed

webair · 01-18-2011, 12:25 AM

Quote:

Originally Posted by Brad Mitchell

Although the hold time in chat was less than ideal, the net result of <30 minutes on what ultimately ended up being RAM replacement is excellent. With far too many hosts the resolution of a physical hardware problem would have taken much longer.

Cheers

Brad

That's WAYYYYYY to complex an equation for this board bro =)

Thanks though and have i told you lately that I love you?

BTW i have a SICK recipe for QUICK chicken soup that you would die for!

01-17-2011, 07:23 AM	#1
ContentPimp Confirmed User Join Date: Nov 2008 Posts: 3,184	WTF Webair - Tech Support Understaffed? My managed Server Crashed 15 minutes ago, I've been waiting on hold for livechat since then, with the "All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly." cycling.. still no answer as I post this... what is going on, are you understaffed? My server is down for over 15 minutes, and im still waiting!! This is not good!!! __________________ Blog Post Writing and Reviews are 2 cents per word & Titles and Gallery Descriptions 1 cent per word We also write Pay Site Reviews, SEO and Mainstream text www.contentpimp.info Contact me on ICQ at 400792466 Payoneer, Paxum and Paypal Accepted forms of Payment by the Pimp

01-17-2011, 07:26 AM	#2
Babaganoosh ♥♥♥ Likes Hugs ♥♥♥ Industry Role: Join Date: Nov 2001 Location: /home Posts: 15,841	Sounds pretty typical. That's what you get for trusting webair. __________________ I like pie.

01-17-2011, 07:27 AM	#3
Barefootsies Choice is an Illusion Industry Role: Join Date: Feb 2005 Location: Land of Obama Posts: 42,635	Perhaps there is something going on effecting a block of clients? So a short term rush? Webair GFY bat signal activated. __________________ Should You Email Your Members? Link1 \| Link2 \| Link3 Enough Said. "Would you rather live like a king for a year or like a prince forever?"

01-17-2011, 07:38 AM	#5
ContentPimp Confirmed User Join Date: Nov 2008 Posts: 3,184	I had no answer for a while on chat, then I got email and answer on chat saying RAM caused the issue, they replaced it and now im back up.... at least I'm back up, still the delay contacting support, and downtime sucked __________________ Blog Post Writing and Reviews are 2 cents per word & Titles and Gallery Descriptions 1 cent per word We also write Pay Site Reviews, SEO and Mainstream text www.contentpimp.info Contact me on ICQ at 400792466 Payoneer, Paxum and Paypal Accepted forms of Payment by the Pimp

01-17-2011, 10:45 AM	#9
greg80 Confirmed User Industry Role: Join Date: May 2007 Posts: 1,644	Your RAM was replaced in less than 30 minutes. I had to wait 24 hours with godaddy dedicated support and you complain. WTF?? __________________ Say no to GoDaddy and high renewal prices! Go with NameSilo - FREE private whois for life, $8.99 regstrations and renewals. Free redirects, emails, great control panel and more! NameSilo rocks!

01-17-2011, 09:42 AM	#6
Klen Industry Role: Join Date: Aug 2006 Location: Little Vienna Posts: 32,235	Lol you complain about 15 minutes,i had to wait once 1.5 hour when utp cable died on server.

01-17-2011, 10:14 AM	#7
Mr Happy So Fucking Banned Industry Role: Join Date: Feb 2010 Location: LMFAO Posts: 485	Why do the bullshit liars come in here and try to bash webair?

01-17-2011, 11:12 AM	#12
Konda ... Industry Role: Join Date: Apr 2003 Posts: 2,280	Lol Mr Happy is obviously a fake Webair nick. He nearly only posts in negative Webair threads.

01-17-2011, 11:56 AM	#15
webair Confirmed User Industry Role: Join Date: Feb 2002 Location: NYC, NY Posts: 8,531	The Webmaster in me: Maybe it's me, but being a webmaster myself, if my server crashed I would pick up the phone and call in =) But that's just me i guess. ------------------------------- The Webair in me: Apologies for the delay on LP it's been really busy in there today being a holiday and all. I guess a lot of people stayed home =) I'm glad our team got you sorted out. In the future, I would recommend calling in for urgent issues. Ticket support, Live Person Chat is usually pretty quick, but for time sensitive issues I would call it in in the future. __________________ ~ Webair Dedicated Cloud Servers™ ~ WEBAIR VSYS™ Virtual Hosting Platform ~ Superior CDN Network ~ ~ Managed Dedicated hosting Specialists ~ DISCOUNT DOMAIN NAMES! ~ WEBAIR FUSION IO MANAGED CLOUD SERVERS! ~ *ICQ:* 243116321 - *TWITTER* - @WEBAIRINC - E-Mail: [email protected]

01-17-2011, 12:31 PM	#16
Brad Mitchell Confirmed User Industry Role: Join Date: Nov 2001 Location: Southfield, MI Posts: 9,812	Although the hold time in chat was less than ideal, the net result of <30 minutes on what ultimately ended up being RAM replacement is excellent. With far too many hosts the resolution of a physical hardware problem would have taken much longer. Cheers Brad