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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed. |
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#1 |
Confirmed User
Join Date: Nov 2008
Posts: 3,184
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WEBAIR SUCKS!! Managed Server down for 554 minutes and counting!!
WEBAIR SUCKS!! Managed Server down for 554 minutes and counting!!
I notified webair that my server crashed for the 2nd time this morning. They said they will get it back up, and then let me know. Now its many hours later, and my server is STILL DOWN and sites not loading properly. My uptime monitor software is reporting 554 mins of downtime. Server keeps crashing. They now hired bunch of Indian tech support guys who have no clue what they are doing/saying. I cannot get anyone on the line that can help..!! I've been with them for years, and maybe the time has come to MOVE? I don't know!! But this is PATHETIC. So webair if you are reading this, fix the situation because all my sites are not accessible and I am losing money every hour you fuck around with me!! Thanks |
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#2 |
♥♥♥ Likes Hugs ♥♥♥
Industry Role:
Join Date: Nov 2001
Location: /home
Posts: 15,841
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Another Webair success story.
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I like pie. |
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#3 |
Industry Role:
Join Date: Aug 2006
Location: Little Vienna
Posts: 32,235
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#4 |
Confirmed User
Join Date: Nov 2008
Posts: 3,184
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Here's further development. I talked to Mike M at Webair. he says I need more memory and issues a work order to upgrade my server to 6GB...
but...This is what they told me last time, so I upgraded... (Work Order[#21832] Work Order Complete... to 6GB on 4/7/2011 --- so did they lie to me in the past and said they upgraded me to 6GB in 2011 when in fact they never did and i stayed at 4GB - because the current work order says to upgrade me to 6GB...? something doesnt add up |
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#5 |
Unregistered Abuser
Industry Role:
Join Date: Feb 2006
Posts: 25,970
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#6 | |
Confirmed User
Join Date: Nov 2008
Posts: 3,184
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Quote:
i have a box at mojo as well, and when i am low on system resources ie hard disk space or memory they notify ME and don't wait for the server to crash for many, many hours.. mojo takes the proactive approach....
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Blog Post Writing and Reviews are **2 cents per word** & Titles and Gallery Descriptions **1 cent per word** We also write Pay Site Reviews, SEO and Mainstream text www.contentpimp.info Contact me on ICQ at 400792466 Payoneer, Paxum and Paypal Accepted forms of Payment by the Pimp |
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#7 |
Too lazy to set a custom title
Industry Role:
Join Date: Sep 2005
Location: Springfield
Posts: 13,826
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Just another WebAir success story...
check my sig ![]() ![]()
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Make a bank with Chaturbate - the best selling webcam program ![]() ![]() ![]() Ads that can't be block with AdBlockers !!! /// Best paying popup program (Bitcoin payouts) !!! PHP, MySql, Smarty, CodeIgniter, Laravel, WordPress, NATS... fixing stuff, server migrations & optimizations... My ICQ: 27429884 | Email: ![]() |
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#8 | |
Too lazy to set a custom title
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Join Date: Oct 2001
Location: ┌∩┐ ◣_◢ ┌∩┐
Posts: 46,909
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#9 |
Femcams.com
Industry Role:
Join Date: Jul 2011
Location: bjcam.com
Posts: 12,222
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what do you use to monitor it
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#10 |
Confirmed User
Join Date: Nov 2008
Posts: 3,184
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__________________
Blog Post Writing and Reviews are **2 cents per word** & Titles and Gallery Descriptions **1 cent per word** We also write Pay Site Reviews, SEO and Mainstream text www.contentpimp.info Contact me on ICQ at 400792466 Payoneer, Paxum and Paypal Accepted forms of Payment by the Pimp |
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#11 | |
Confirmed User
Join Date: Jun 2004
Posts: 1,395
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Quote:
that sucks! me too, I dunno if I'm getting the plan I'm paying for my host. DirectAdmin didn't tell whats plan he's taking care off |
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#12 |
Confirmed User
Join Date: Nov 2008
Posts: 3,184
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apparently they upgraded my server old one had 6gb, new one 4gb.. anyway, still what i am missing here is the PROACTIVE approach MOJO has mastered... ie: when im running outta resources they will tell me so we avoid downtime/crashes, etc.....
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#13 |
Confirmed User
Join Date: Oct 2005
Posts: 3,670
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Webair = worst support.
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#14 |
Confirmed User
Join Date: Oct 2003
Posts: 1,653
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One gets what they pay for. Top-notch hosting places don't outsource support and have well seasoned techs, but of course that adds a lot of cost.
Since most adult content isn't time critical and can be easily mirrored, an approach to consider, especially when using no-frills, poor support hosting, is to use multiple webhosting companies for redundancy.
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Domagon - Website Management and Domain Name Sales |
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#15 |
Just Doing My Own Thing
Industry Role:
Join Date: Jan 2011
Location: London, Spain, New Zealand, GFY - Not Croydon...
Posts: 25,064
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Never liked them.....
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#16 |
So Fucking Banned
Industry Role:
Join Date: Apr 2001
Location: the beach, SoCal
Posts: 107,089
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If you want to contact me, DirectAdmin is pretty easy to figure out, so it should be fairly easy to determine what plan your host has you on through a process of elimination.
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#17 | |
Femcams.com
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Join Date: Jul 2011
Location: bjcam.com
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#18 |
ORLY?
Industry Role:
Join Date: Oct 2005
Location: NL & US
Posts: 2,579
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I can't imagine a box going offline because of low memory, it might be slow as fuck because of swapping but it won't just go offline
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#19 | |
Too lazy to set a custom title
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Join Date: Jul 2001
Posts: 59,204
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Quote:
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#20 |
Too lazy to set a custom title
Industry Role:
Join Date: Jul 2001
Posts: 59,204
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You know what will happen? This will get fixed eventually, she will stay with them and in 2 months from now she will be here crying about their support again.
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#21 |
Likes Pie
Industry Role:
Join Date: Dec 2007
Location: The land that liberated porn
Posts: 12,401
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#22 |
Jägermeister Test Pilot
Industry Role:
Join Date: Dec 2001
Location: NORCAL
Posts: 73,618
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This is why I host with National Net.
Even before I was with National Net, one time when I have a server down... Fucking Tony Morgan called me up at 4am his time and helped me get it fixed.
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“The choice is no longer between right or left. The choice is between normal and crazy.” - Sarah Huckabee Sanders YNOT MAIL | THE BEST ADULT MAILING SOLUTION |
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#23 |
Confirmed User
Join Date: Jun 2004
Posts: 1,395
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#24 |
So Fucking Banned
Industry Role:
Join Date: Apr 2001
Location: the beach, SoCal
Posts: 107,089
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#25 |
Confirmed User
Join Date: Nov 2006
Posts: 1,555
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WEll never had issue like this with webair , they have always been there to help me out each time i ad issue
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Tiffany Preston ICQ: 491-139-605 ![]() There is a New Chick on the Block ! www.TiffanyPreston.com www.Mybestfetish.com www.NaughtySarahathome.com www.mykinkysister.com www.Nastynaughtybitches.com www.RussiansLikeItBig.com |
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#26 |
PsyHead
Industry Role:
Join Date: Aug 2005
Location: Hungary
Posts: 8,668
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My Dear Friend I am terribly sorry for this... When its about whoring in gfy's hosting thre4ads Webair is there in a heartbeat... Now they are still nowhere.. shame!
![]() ![]() Bump for webair to fix his box NOW!!!!!
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#27 | |
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Join Date: Aug 2006
Location: Little Vienna
Posts: 32,235
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#28 | |
FUBAR the ORIGINATOR
Industry Role:
Join Date: Jan 2002
Location: FUBARLAND
Posts: 67,374
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Quote:
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![]() FUBAR Webmasters - The FUBAR Times - FUBAR Webmasters Mobile - FUBARTV.XXX For promo opps contact jfk at fubarwebmasters dot com |
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#29 |
Confirmed User
Join Date: May 2008
Posts: 3,406
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I've never had an issue with Webair, been hosting with them for more than 10 years.
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#30 |
Confirmed User
Join Date: Nov 2008
Posts: 3,184
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my server is still not working and back up.. it went up for a bit but went down almost instantly!! shame big shame!!!!!!!
__________________
Blog Post Writing and Reviews are **2 cents per word** & Titles and Gallery Descriptions **1 cent per word** We also write Pay Site Reviews, SEO and Mainstream text www.contentpimp.info Contact me on ICQ at 400792466 Payoneer, Paxum and Paypal Accepted forms of Payment by the Pimp |
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#31 |
♥♥♥ Likes Hugs ♥♥♥
Industry Role:
Join Date: Nov 2001
Location: /home
Posts: 15,841
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Webair, you need someone who is competent to take a look at that server for you? I'll drop you my ICQ if you need it.
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I like pie. |
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#32 | |
Confirmed User
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Join Date: May 2005
Posts: 196
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Quote:
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just a naughty girl who LOVES making money on the Interweb! ![]() |
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#33 | |
PsyHead
Industry Role:
Join Date: Aug 2005
Location: Hungary
Posts: 8,668
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Quote:
The question is if a problem, minor or major gets resolved in a reasonable time frame or not. I know TinaFaye since the first month he is in adult and he is a Top Notch, 100% reliable honest Businessman and helpful friend. He is not making a sport of badmouthing anyone on this board or anywhere else, this semi-accusation is shameful. Bump for a goddamn webair rep to show up and fix that box asap! ![]()
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#34 | |
Confirmed User
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Join Date: Jul 2008
Location: Los Angeles
Posts: 942
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#35 |
Confirmed User
Industry Role:
Join Date: Mar 2001
Location: Murrieta, CA
Posts: 3,620
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A server crashing because it doesn't have enough ram? Sounds a little odd... things may not respond or respond very slow, it should crash... except if it is a VPS configured wrong so dedicated resources was used in a shared resource pool.
Are you sure you got a deicated server and not a virtual private/dedicated server ?
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I buy plugs Skype: Due_Global /Due |
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#36 |
Confirmed User
Join Date: Jul 2009
Posts: 920
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Hello Tinafaye,
I figured I would just respond to you here since this seems to be your choice of communication. We were seeing very high intermittent load spikes on the server. When the spikes occur, they don't last very long to the point where they set the monitors off but occasionally they're crashing the server. Specifically, we've seen when the crons that run at midnight consume all available memory. Those specific crons were emailed to you accordingly. we noticed that one of these was also recently added via another ticket. When we re-ran these manually we were able to cause the load issue. we were also seeing at times the wordpress sites spiking in resource utilization. We recommend ensuring that all wordpress sites have caching modules enabled. We didn't see the server offline for 12 hours, nor for 554 mins. It was down after midnight and then over the last 2 hours while we took the server offline to upgrade it. We added another another disk to the server so that we could move the MySQL data directory over to it to provide for more I/O resources to your mysql install. There was only 1 single disk in this server (as ordered) and the IOPs required by all of your applications is greater than what that disk can handle at times. Long term I recommend a separate mysql server since the applications installed are very demanding of mysql and its resources, or a WEBAIR FUSION CLOUD server which can provide about 50 times the IOPs of the disk in this server. We have set up some custom monitors and will continue to keep an eye on this. Let me know if you have any issues and please let us know if you want to consider something like a mysql server or the fusion option. I will be happy to go over both of those options with you. Best Regards,
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![]() Webair Internet Development, Inc. Phone: 1 866 WEBAIR 1 Fax: 516.938.5100 x-152 [email protected] aim: WebairMetzger ICQ: 489798823 |
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#37 |
Confirmed User
Industry Role:
Join Date: May 2005
Posts: 196
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See... Always 2 sides to every story. Good job Webair
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just a naughty girl who LOVES making money on the Interweb! ![]() |
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#38 |
Confirmed User
Join Date: Jun 2004
Posts: 1,395
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#39 |
Confirmed User
Industry Role:
Join Date: Feb 2005
Location: US
Posts: 5,326
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Another satisfied customer!!
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. . Arguing with a troll is a lot like wrestling in the mud with a pig, after a couple of hours you realize the pig likes it. |
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#40 | |
Confirmed User
Join Date: Aug 2001
Location: Denmark
Posts: 3,318
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Quote:
Mike |
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#41 |
So Fucking Banned
Industry Role:
Join Date: Apr 2001
Location: the beach, SoCal
Posts: 107,089
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From admin level, go to bottom of Complete Usage Statistics you will see "avail" add them up and you have your disk size.
go to System Information and you will find out everything else With that info you should be able to go to your hosts site and figure out which plan is yours (except for b/w) |
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#42 | |
Too lazy to set a custom title
Industry Role:
Join Date: Jul 2001
Posts: 59,204
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Quote:
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#43 |
Converting like it's 1999
Industry Role:
Join Date: Jan 2009
Location: The South
Posts: 6,164
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Say what you will about Webair,
Gerard is good peoples. Speaking of, I completely forgot about that killer virtual plan he offered me.. I need to hit him up this weekend.. damn.
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#44 |
Banned by fatfoo
Industry Role:
Join Date: Apr 2012
Posts: 362
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Webair sucks - that doesn't sound good. It's not good that server is down. Ideal hosts have better uptime and better support. Good luck.
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Banned by fatfoo |
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#45 |
Registered User
Industry Role:
Join Date: May 2012
Posts: 34
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that sucks
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#46 | |
Confirmed User
Join Date: Nov 2008
Posts: 3,184
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Quote:
..if pictures say a 1000 words then what do these say? This shows total downtime my site was not accessible: ![]() This shows what happened after the Indians stopped working the night shift who couldn't help me when I alerted them of the downtime and waited till you guys in the US (that know your stuff) started working...and then got my server back up after oh-so-many minutes of downtime. ![]() |
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#47 | |
Adult Site Broker
Industry Role:
Join Date: Apr 2007
Location: Pattaya, Thailand
Posts: 1,380
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Monitor
Quote:
It's a good idea to use one or more of these services. I don't know about Up Time Robot, but Pingdom is free. I've had real nice success for many years with Chris at Way3. If there's ever an issue it is handled quickly and personally by Chris. Very good service. |
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#48 | |
Confirmed User
Join Date: Jun 2004
Posts: 1,395
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Quote:
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#49 |
Confirmed User
Join Date: Mar 2003
Location: Very small penis
Posts: 5,809
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I would be so freaking pissed..
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#50 |
Too lazy to set a custom title
Industry Role:
Join Date: Feb 2005
Posts: 17,267
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me too... BTW: both sites in your sig are down.
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