How long should it take a hosting company to.......... - GoFuckYourself.com

Mutt · 07-12-2012, 05:39 PM

fullfil this ticket request:

Hey, i need ftp and ssh logins for a programmer installing something on my server and his IP address whitelisted - here's his IP address

thanks

Babaganoosh · 07-12-2012, 05:52 PM

Probably depends on their current workload I would imagine.

Nicky · 07-12-2012, 05:56 PM

30min tops

Mutt · 07-12-2012, 05:57 PM

Quote:

Originally Posted by Nicky

30min tops

not 3 hours? when you have a programmer waiting on you?

alias · 07-12-2012, 06:00 PM

Escalate it if you can.

AdultEUhost · 07-12-2012, 06:00 PM

the job its self is like 2 minutes but when you get in the queue with somebody having downtime in front of you that's just bad luck i guess

Babaganoosh · 07-12-2012, 06:01 PM

Is there some reason you waited until the last minute to get a login for your programmer? Sounds like you weren't prepared and now you want support to jump because you didn't have your ducks in a row.

Rochard · 07-12-2012, 06:02 PM

National net would have it done in like two minutes.

kane · 07-12-2012, 06:02 PM

The host I use has answered similar questions for me in about 5 minutes.

Brujah · 07-12-2012, 06:04 PM

definitely less than 30 minutes

Mutt · 07-12-2012, 06:05 PM

Quote:

Originally Posted by Babaganoosh

Is there some reason you waited until the last minute to get a login for your programmer? Sounds like you weren't prepared and now you want support to jump because you didn't have your ducks in a row.

no, the opportunity came up to get this programmer to install a script this afternoon and i should expect that a good hosting company could do this simple request within 30 minutes max.

i think the hosting company should have its duck in a row - that's their business, to be there for clients, hire more support.

Darkhorse · 07-12-2012, 06:05 PM

Quote:

Originally Posted by Babaganoosh

Is there some reason you waited until the last minute to get a login for your programmer? Sounds like you weren't prepared and now you want support to jump because you didn't have your ducks in a row.

He might not of known he would've needed it. But then the programmer should of told him what access he needed in advance so everything was a go when the work started.

Ahh kk, it was a spur of the moment thing.

adultdomainseller · 07-12-2012, 06:06 PM

Quote:

Originally Posted by Rochard

National net would have it done in like two minutes.

even when they are down for 5 hours?

Babaganoosh · 07-12-2012, 06:11 PM

Who knows what the hosting company has going on now. I know there's a huge Plesk exploit that was unleashed this week. Hosts who provide that piece of shit control panel are likely busy cleaning up malicious javascript.

Host could have had an outage or some other datacenter event that backed them up. If it's not a chronic issue, I wouldn't sweat it much.

Brujah · 07-12-2012, 06:16 PM

I don't think it matters whether you knew about it in advance, or anything else really. Any decent host should be able to get that done in less than 30 minutes. At 3+ hours, on a Thursday evening? That's not good support. The ball was dropped somewhere.

fris · 07-12-2012, 06:28 PM

Quote:

Originally Posted by Mutt

fullfil this ticket request:

Hey, i need ftp and ssh logins for a programmer installing something on my server and his IP address whitelisted - here's his IP address

thanks

my host got my request done within 2 mins

Mutt · 07-12-2012, 06:33 PM

Elapsed Time 0 day 3 hours 57 mins 27 secs
Since Last Action 0 day 1 hour 43 mins 27 secs

facialfreak · 07-12-2012, 10:19 PM

Even if they are extremely busy, they should have replied to you within minutes to tell you the same IMHO ..

When it happens that we are very busy, just replying to a client in a timely manner will buy us some time.

But to reiterate what's already been said, a request such as this can be handled in mere minutes, and by placing it in a priority queue, all this accomplishes is hard feelings.

DamageX · 07-12-2012, 10:52 PM

Depends, is it Webair? If so, good luck...

07-12-2012, 05:39 PM	#1
Mutt Too lazy to set a custom title Industry Role: Join Date: Sep 2002 Posts: 34,431	How long should it take a hosting company to.......... fullfil this ticket request: Hey, i need ftp and ssh logins for a programmer installing something on my server and his IP address whitelisted - here's his IP address thanks __________________ I moved my sites to Vacares Hosting. I've saved money, my hair is thicker, lost some weight too! Thanks Sly!

07-12-2012, 05:52 PM	#2
Babaganoosh ♥♥♥ Likes Hugs ♥♥♥ Industry Role: Join Date: Nov 2001 Location: /home Posts: 15,841	Probably depends on their current workload I would imagine. __________________ I like pie.

07-12-2012, 05:56 PM	#3
Nicky Judge Jury and Executioner Industry Role: Join Date: Mar 2003 Location: Sweden Posts: 30,069	30min tops __________________ gfynicky @ gmail.com

07-12-2012, 06:00 PM	#5
alias aliasx Join Date: Apr 2001 Posts: 19,010	Escalate it if you can. __________________ https://porncorporation.com

07-12-2012, 06:00 PM	#6
AdultEUhost ORLY? Industry Role: Join Date: Oct 2005 Location: NL & US Posts: 2,579	the job its self is like 2 minutes but when you get in the queue with somebody having downtime in front of you that's just bad luck i guess __________________ ICQ: 267-443-722 / leon [at] adulteuhost [dotcom] Nominated for an XBIZ Award as "Webhost of the Year" in 2007, 2012, 2013 and 2014

07-12-2012, 06:01 PM	#7
Babaganoosh ♥♥♥ Likes Hugs ♥♥♥ Industry Role: Join Date: Nov 2001 Location: /home Posts: 15,841	Is there some reason you waited until the last minute to get a login for your programmer? Sounds like you weren't prepared and now you want support to jump because you didn't have your ducks in a row. __________________ I like pie.

07-12-2012, 06:02 PM	#8
Rochard Jägermeister Test Pilot Industry Role: Join Date: Dec 2001 Location: NORCAL Posts: 73,139	National net would have it done in like two minutes. __________________ “The choice is no longer between right or left. The choice is between normal and crazy.” - Sarah Huckabee Sanders YNOT MAIL \| THE BEST ADULT MAILING SOLUTION

07-12-2012, 06:02 PM	#9
kane Too lazy to set a custom title Join Date: Aug 2001 Location: portland, OR Posts: 20,684	The host I use has answered similar questions for me in about 5 minutes.

07-12-2012, 06:04 PM	#10
Brujah Beer Money Baron Industry Role: Join Date: Jan 2001 Location: brujah / gmail Posts: 22,157	definitely less than 30 minutes __________________ Free Premium Domain Lists and Tools at Clickmojo.com For Sale: Obscenity.com

07-12-2012, 06:11 PM	#14
Babaganoosh ♥♥♥ Likes Hugs ♥♥♥ Industry Role: Join Date: Nov 2001 Location: /home Posts: 15,841	Who knows what the hosting company has going on now. I know there's a huge Plesk exploit that was unleashed this week. Hosts who provide that piece of shit control panel are likely busy cleaning up malicious javascript. Host could have had an outage or some other datacenter event that backed them up. If it's not a chronic issue, I wouldn't sweat it much. __________________ I like pie.

07-12-2012, 06:16 PM	#15
Brujah Beer Money Baron Industry Role: Join Date: Jan 2001 Location: brujah / gmail Posts: 22,157	I don't think it matters whether you knew about it in advance, or anything else really. Any decent host should be able to get that done in less than 30 minutes. At 3+ hours, on a Thursday evening? That's not good support. The ball was dropped somewhere. __________________ Free Premium Domain Lists and Tools at Clickmojo.com For Sale: Obscenity.com

07-12-2012, 06:33 PM	#17
Mutt Too lazy to set a custom title Industry Role: Join Date: Sep 2002 Posts: 34,431	Elapsed Time 0 day 3 hours 57 mins 27 secs Since Last Action 0 day 1 hour 43 mins 27 secs __________________ I moved my sites to Vacares Hosting. I've saved money, my hair is thicker, lost some weight too! Thanks Sly!

07-12-2012, 10:19 PM	#18
facialfreak Confirmed User Join Date: Feb 2005 Location: Montreal Posts: 3,018	Even if they are extremely busy, they should have replied to you within minutes to tell you the same IMHO .. When it happens that we are very busy, just replying to a client in a timely manner will buy us some time. But to reiterate what's already been said, a request such as this can be handled in mere minutes, and by placing it in a priority queue, all this accomplishes is hard feelings. __________________ Managed Shared Hosting starting at $4.99/mo Managed VPS starting at $29.99/mo Last edited by facialfreak; 07-12-2012 at 10:21 PM..

07-12-2012, 10:52 PM	#19
DamageX Marketing & Strategy Industry Role: Join Date: Jun 2001 Location: Former nomad Posts: 14,293	Depends, is it Webair? If so, good luck... __________________ Whitehat is for chumps If you don't do it, somebody else will - true story!