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Old 11-09-2012, 12:40 PM   #1
JesseQuinn
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zombaio and check payment

hey y'all

has everyone who receives checks from zombaio been receiving them lately?

I had a payment marked sent out Oct 23 and I haven't received it. I've been receiving all my other paychecks from other sources, so I know it's not a mail issue on my end. I put in a support ticket requesting cancellation of that check and reissue, but in the meantime I figured I'd post to see if anyone else is having problems receiving payment. I have a few thousand processing in my zombaio account so I'm not sure whether to be concerned or not :/
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Old 11-09-2012, 06:40 PM   #2
Michael O
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There are no issues sending out the checks, it does happen from time to time that a check gets lost in the mail.

Please send me a email with your Merchant ID and payment ID then I will look into it for you.
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Old 11-09-2012, 08:38 PM   #3
JFK
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Quote:
Originally Posted by Michael O View Post
There are no issues sending out the checks, it does happen from time to time that a check gets lost in the mail.

Please send me a email with your Merchant ID and payment ID then I will look into it for you.
Michael on the job, I had absolutely no problem receiving my last payment
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Old 11-12-2012, 01:01 PM   #4
JesseQuinn
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thanks Michael, and good to know, JFK

I still haven't received the check, and I cannot get in touch with zombaio support either through live chat or on the phone. No one has responded to the support ticket I sent in last week. I sent you an email, I would greatly appreciate it if you could look into this. Thanks for offering your assistance.

Last edited by JesseQuinn; 11-12-2012 at 01:06 PM..
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Old 11-12-2012, 02:09 PM   #5
JesseQuinn
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It was sent out on Oct 23, after the 30 day processing period was up :/
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Old 11-13-2012, 08:31 AM   #6
jawanda
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Michael ever get this worked out for you?
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Old 11-13-2012, 08:33 AM   #7
Michael O
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Michael ever get this worked out for you?
I am working with our accounting department to find out whats the quickest solution for Jesse to get her check.
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