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Old 05-30-2013, 10:36 AM   #1
iSpyCams
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Could somebody at Payoneer please review ticket # 00008103

Seems you missed your one business day target by a week and counting.

Thanks.
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Old 05-30-2013, 10:39 AM   #2
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Old 05-30-2013, 10:42 AM   #3
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Wrong company
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Old 05-30-2013, 10:46 AM   #4
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Wrong company
Yes, it's called sarcasm. Look it up in google.
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Old 05-30-2013, 10:53 AM   #5
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You may try to contact this guy https://gfy.com/member.php?u=168124 he can help you with that.
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Old 05-30-2013, 11:19 AM   #6
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Old 05-30-2013, 03:31 PM   #7
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To be clear there is no missing money drama here, I am trying to reactivate a corporate account that was closed due to inactivity. The one business day refers to the auto reply I received to my ticket.
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Old 05-31-2013, 02:00 PM   #8
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So I guess the answer is no?
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Old 05-31-2013, 03:38 PM   #9
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I'm not sure that I recognize this ticket ID, our support tickets generally start with "LTK"

Can you please e-mail me further details, to [email protected]? Will be happy to assist.
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Old 05-31-2013, 07:27 PM   #10
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We have received your case "Re: Account Inactivity" and assigned it case # 00008103.



We are commited to respond to you within one business day.



Phone support is provided Monday through Friday 9:00 AM through 2:00 PM EST at US Toll Free +1.888.502.8333 extension 444.

Please use this ticket number for all subsequent follow up on this issue.

Many thanks,

Payoneer
Partner Support
[email protected]


Phone Support Monday through Friday 9:00 AM through 2:00 PM EST.
US Toll Free +1.888.502.8333 extension 444
US Land Line +1.646.328.0950 extension 444
UK +44.203.318.9054 extension 444
Israel +972.732.633.578 extension 444
Germany +49.89.7210.1064.746 extension 444
Russia (Moscow) +7.499.979.9781 extension 444

This is an auto-reply. Please do not answer this email.

ref:_00D80dY1n._500C0R9FAh:ref
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Old 05-31-2013, 08:22 PM   #11
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Originally Posted by pompousjohn View Post
We have received your case "Re: Account Inactivity" and assigned it case # 00008103.



We are commited to respond to you within one business day.



Phone support is provided Monday through Friday 9:00 AM through 2:00 PM EST at US Toll Free +1.888.502.8333 extension 444.

Please use this ticket number for all subsequent follow up on this issue.

Many thanks,

Payoneer
Partner Support
[email protected]


Phone Support Monday through Friday 9:00 AM through 2:00 PM EST.
US Toll Free +1.888.502.8333 extension 444
US Land Line +1.646.328.0950 extension 444
UK +44.203.318.9054 extension 444
Israel +972.732.633.578 extension 444
Germany +49.89.7210.1064.746 extension 444
Russia (Moscow) +7.499.979.9781 extension 444

This is an auto-reply. Please do not answer this email.

ref:_00D80dY1n._500C0R9FAh:ref
Lots of phone number to call in, why dont you make a call to them?
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Old 06-01-2013, 01:44 AM   #12
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@pompousjohn: My mistake, I thought you were referring to a support inquiry with our customer support department for payees, and not partners. I'll make sure that our Partner Support team gets back to you with further details.
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Old 06-02-2013, 12:14 AM   #13
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Edit: also if you can send me a message on ICQ or forward your e-mail to me at [email protected] I'll make sure that it's reviewed.
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Old 06-08-2013, 11:44 AM   #14
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Another week with no reply. If I don't hear anything by EOB Monday, I will no longer be interested. Either way works for me.
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Old 06-08-2013, 12:42 PM   #15
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Shocking support
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Old 06-08-2013, 11:50 PM   #16
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It's possible that our partner support team has already sent a reply but that it was not received on your end, as we checked our system and all pending inquiries have been reviewed.

As I mentioned previously, if you would like to send me your name/e-mail I will be more than happy to personally follow up and make sure that you receive a reply as soon as possible. In addition our phone lines are available for immediate support.
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Old 06-09-2013, 01:04 AM   #17
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Edit: I received your e-mail, thanks. Will follow up right away.
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