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Old 07-24-2015, 03:22 AM   #1
Paul Markham
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Anyone else having problems on Adult Centro?

Trying to load videos onto my shop and the thumbs will not generate. Support seems to have gone AWOL.
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Old 07-24-2015, 03:27 AM   #2
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hey paul, few moments
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Old 07-24-2015, 03:33 AM   #3
NatalieMojoHost
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Hey Paul! Heather, our seller support manger, will reach out to you shortly.

Please let me know which of the support mediums you were using. Live chat or the ticket/email system? I ran a quick scan and couldn't find either live chats or tickets, but I might have missed it.
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Old 07-24-2015, 03:35 AM   #4
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No issues here, must be the auto filtering they do on outdated content.
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Old 07-24-2015, 03:36 AM   #5
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No issues here, must be the auto filtering they do on outdated content.
he he he
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Old 07-24-2015, 04:37 AM   #6
Paul Markham
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I will try again. don't see the live chat option. Maybe I'm blocking it, changed my priorities for blocking recently.
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Old 07-24-2015, 04:41 AM   #7
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I will try again. don't see the live chat option. Maybe I'm blocking it, changed my priorities for blocking recently.
hey Paul, sorry you're having trouble.. i took a quick look through the site,

Select a department - Powered by Kayako Fusion Help Desk Software

where you'd be creating your ticket

live chat is on bottom right, i was able to click through to someone immediately
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Old 07-24-2015, 04:41 AM   #8
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I will try again. don't see the live chat option. Maybe I'm blocking it, changed my priorities for blocking recently.
Try a different browser too.

You may find chrome or one of the others gives you better results.

I tend to find chrome works best these days.

But when something gives me problems on one browser I try IE or firefox.
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Old 07-24-2015, 07:41 AM   #9
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I will try again. don't see the live chat option. Maybe I'm blocking it, changed my priorities for blocking recently.
If you had an AdBlock enabled, chances are it could interfere with the Olark live chat plugin we use.

You should also be able to easily create a ticket by emailing support at adultcentro.com, but I recommend using the email you used to make an account to make sure it goes through.
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Old 07-24-2015, 01:50 PM   #10
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I have been uploading for weeks straight with no issues.
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Old 07-24-2015, 02:51 PM   #11
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I will try again. don't see the live chat option. Maybe I'm blocking it, changed my priorities for blocking recently.
Disable AdBlock Plus.
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