Check your Dotster recurring charges for domains / privacy - GoFuckYourself.com

OY · 10-22-2015, 07:13 AM

Looks like they keep on charging card on file for Domain privacy even after you have turned it OFF, sold or transferred the domain. I was just charged for 31 Domain Privacy for some of my domains at Dotster - however, I only have 6 domains with privacy on them, and only a total of 17 domains with them. Pretty bald of them!

Here is what their billing rep said:

***************

"Hello Oy,

I'm extremely sorry for the inconvenience. We have not received any prior request to cancel the 'Domain Privacy' product for the expired/removed/unused domains. This is the reason, these additional products were remained active in your account and your credit card was charged towards the renewal of these products as the domain renewal and products renewals are two different entities. To cancel the additional 'Domain Privacy' products, you will have to contact us.

I have now canceled 25 additional 'Domain Privacy' products from your account and refunded $324.75 ($12.99*5) to your credit card which was charged towards the renewal of 25 additional 'Domain Privacy' products in the year 2015. It generally takes seven to ten business days for your bank to post the amount to your account. Unfortunately, we will not be able to issue the refund for the past years charges.

Going forward, your credit card will not be charged automatically towards the renewal of the additional products.

If you have any further questions, please update the Support Console.

Sincerely,

Mounesh K
Billing Specialist"

****************

So if you have domains with Dotster and drops, sells, transfers or just removes Domain privacy - they WILL continue to charge you for them anyways. Interesting business model.

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Vendot · 10-22-2015, 07:18 AM

I experienced that with Dotster years ago so I guess they're still doing it, but Dotster has fallen back a lot since then in service provision so I imagine things are a lot worse today.

Strongly recommend you check out my sig:

OY · 10-22-2015, 08:12 AM

Ahh... must be nice for them to being able, probably legally (some provision in some online agreement), to charge for domain products clients are not even using. Wish I could do that and get away with it!

BlackCrayon · 10-22-2015, 08:17 AM

dump dotster. there is no reason to use them. they offer nothing more than cheaper registrars who offer free privacy.

OY · 10-22-2015, 08:21 AM

Quote:

Originally Posted by BlackCrayon

dump dotster. there is no reason to use them. they offer nothing more than cheaper registrars who offer free privacy.

I will - it was my partner who, for some reason, went with them looong time ago. Besides, it is a hassle moving domains, but now that I realize Ive probably been charged for services not used, and domains already moved away from them, I will deal with the hassle "just because". First I will find the transactions and charge back as far back as I can

10-22-2015, 07:13 AM	#1
OY Industry Pioneer Industry Role: Join Date: Oct 2002 Location: USA/EU/ASIA Posts: 5,401	Check your Dotster recurring charges for domains / privacy Looks like they keep on charging card on file for Domain privacy even after you have turned it OFF, sold or transferred the domain. I was just charged for 31 Domain Privacy for some of my domains at Dotster - however, I only have 6 domains with privacy on them, and only a total of 17 domains with them. Pretty bald of them! Here is what their billing rep said: *************** "Hello Oy, I'm extremely sorry for the inconvenience. We have not received any prior request to cancel the 'Domain Privacy' product for the expired/removed/unused domains. This is the reason, these additional products were remained active in your account and your credit card was charged towards the renewal of these products as the domain renewal and products renewals are two different entities. To cancel the additional 'Domain Privacy' products, you will have to contact us. I have now canceled 25 additional 'Domain Privacy' products from your account and refunded $324.75 ($12.995) to your credit card which was charged towards the renewal of 25 additional 'Domain Privacy' products in the year 2015. It generally takes seven to ten business days for your bank to post the amount to your account. Unfortunately, we will not be able to issue the refund for the past years charges. Going forward, your credit card will not be charged automatically towards the renewal of the additional products. If you have any further questions, please update the Support Console. Sincerely, Mounesh K Billing Specialist" ************* So if you have domains with Dotster and drops, sells, transfers or just removes Domain privacy - they WILL continue to charge you for them anyways. Interesting business model. * __________________ Around since 1997, and the company that introduced "Cascading Billing" in MPA3® Affiliate Management and Tracking Software Outsourcing With A Norwegian Twist - NordBits - Inquire within!

10-22-2015, 07:18 AM	#2
Vendot Confirmed User Industry Role: Join Date: May 2002 Location: Malaysia Posts: 3,376	I experienced that with Dotster years ago so I guess they're still doing it, but Dotster has fallen back a lot since then in service provision so I imagine things are a lot worse today. Strongly recommend you check out my sig: __________________ "In a Time of Universal Deceit, Telling the Truth is a Revolutionary Act." - George Orwell

10-22-2015, 08:12 AM	#3
OY Industry Pioneer Industry Role: Join Date: Oct 2002 Location: USA/EU/ASIA Posts: 5,401	Ahh... must be nice for them to being able, probably legally (some provision in some online agreement), to charge for domain products clients are not even using. Wish I could do that and get away with it! __________________ Around since 1997, and the company that introduced "Cascading Billing" in MPA3® Affiliate Management and Tracking Software Outsourcing With A Norwegian Twist - NordBits - Inquire within!

10-22-2015, 08:17 AM	#4
BlackCrayon Too lazy to set a custom title Join Date: Jun 2003 Location: Ottawa Posts: 19,631	dump dotster. there is no reason to use them. they offer nothing more than cheaper registrars who offer free privacy. __________________ you don't know you're wearing a leash if you sit by the peg all day..