Amazon Fire TV stick overheating?

[CurrentlySober]

Had a fire TV stick arrive today and after only about 2 hours use, a little thermometer icon pops up and advises me its overheating and that I should switch it off !

Well I checked online and its apparently a known issue. Solutions involve opening it up and removing some 'unnecessary' pink padding thats inside, and others say just open it up and use it without the plastic case...

Before I open my new toy and start to molest it etc, just wondered if anyone on GFY has had the same issue and what you did to solve it???

Thanks x

[TheDynasty]

We've had the firestick for a while never had any heating issues just bought a Roku too and no issues I'd return it before opening it up!

[NatalieK]

holy crap, wonder if Amazon know about this. That could be a fire hazard.

Dynasty's right, send it back, don't go opening it up, Amazon won't have anything to do with it if you do, sheep live to be eaten

[st0ned]

We have multiple fire sticks and a fire tv that we use heavily and have never seen that.

[Bladewire]

We have 2 firesticks for a couple years now and have never seen a thermometer icon pop-up and one big screen is on 16 hours a day or so. We have tons of apps installed too including HBO, STARZ Showtime CNN, MSNBC and tons of others.

Firesticks do get hot sometimes. The one on a lot has auto rebooted maybe 3 times, and that was summertime.

You should get an HDMI extender to move the stick farther away from your TV

[candyflip]

I've heard of this happening to the ones people are buying and selling "jailbroken" on craigslist and facebook.

[rowan]

Originally Posted by GspotProductions

holy crap, wonder if Amazon know about this. That could be a fire hazard.

Uhh... the warning and possible subsequent shutdown are to prevent the chip from failing due to temperature beyond its design limits. The device is not about to burst into flames.

[DBS.US]

Step #1 Return it.
Step #2 Get a Fire TV Box
Step #3 Put 1/4" rubber feet on the bottom of the Fire TV Box to keep it cool.

[CurrentlySober]

This guy suggests a heatsink...

[NatalieK]

Originally Posted by rowan

Uhh... the warning and possible subsequent shutdown are to prevent the chip from failing due to temperature beyond its design limits. The device is not about to burst into flames.

I said could...

electrics can cause fire

[rowan]

Originally Posted by GspotProductions

I said could...

electrics can cause fire

Unlikely. The warning is letting the user know that the chip is getting hot enough that it may stop working. That's bad thermal design, which is completely different to a catastrophic failure that could result in a fire. A CPU can easily die due to excessive heat without getting anywhere near ignition temperature.

[NatalieK]

Originally Posted by rowan

Unlikely.

unlikely but not impossible. If left on overnight... it could overheat & short.





it's an error that needs correcting.



2hrs of usage & it overheats is a problem that needs correcting neither the less. It needs sending back & not correcting by the vendor, especially by taking it apart

[rowan]

I'll say it once more... popping up a warning about the CPU reaching 80 or 90 degrees, is NOT a catastrophic failure, nor is it related to safety.

WTF do washing machines, christmas tree lights, and phone batteries have to do with a low power quad core computer?

[CurrentlySober]

Originally Posted by rowan

a low power quad core computer?

a low power duel core computer actually... The 'next gen' (The Quad Core) isn't available in the UK yet, so I have the old version...

Funnily enough though, I've been using it today for a few hours and although its warm, its certainly not scalding hot to touch like it was yesterday

[bronco67]

Given the name of the device, the irony of this story is giving me a chuckle.

[NatalieK]

Originally Posted by rowan

WTF do washing machines, christmas tree lights, and phone batteries have to do with a low power quad core computer?

erm, it's an electrical product with a fault. Anyway, no matter the possibility of fire or not, the fact is, when you open a product, the provider will have nothing to do with it, so sending it back is best. My point to begin.

Originally Posted by CurrentlySober

Funnily enough though, I've been using it today for a few hours and although its warm, its certainly not scalding hot to touch like it was yesterday

interesting... Maybe it's because the weather's so frigging cold in the UK atm

Originally Posted by bronco67

Given the name of the device, the irony of this story is giving me a chuckle.

[Bladewire]

Originally Posted by bronco67

Given the name of the device, the irony of this story is giving me a chuckle.

Great observation ha!

[bronco67]

Originally Posted by Bladewire

Great observation ha!

When I saw the thread title, I came in to see all the great puns...and there were none.

[rowan]

Originally Posted by GspotProductions

erm, it's an electrical product with a fault.

Fourth try:

You have provided examples of catastrophic electrical faults.

A CPU shutting down because of excessive temperature is not a catastrophic fault. The overtemp warning/shutdown is solely to protect the CPU, not the safety of the user or surrounding environment.

[adamneve]

had the stick for about two years and never had this issue.
I would just send it back before the HDMI port will be damaged