Anyone from Splitinfinity awake? - GoFuckYourself.com

Sausage · 01-13-2006, 06:21 AM

Tried emails, icq, live support and your ticket system but can't seem to raise a heartbeat over there, so trying the 'Gfy method'

Our server has been down for around 2 hours now without a squeak from you guys .. please check your support tickets queue.

darksoul · 01-13-2006, 06:23 AM

You know what, I hit up joel 5 hours ago.
So when they come back I should be the first in line

ControlThy · 01-13-2006, 06:25 AM

Quote:

Originally Posted by darksoul

You know what, I hit up joel 5 hours ago.
So when they come back I should be the first in line

Surely they have more than 1 support employee?

Sausage · 01-13-2006, 06:26 AM

Quote:

Originally Posted by darksoul

You know what, I hit up joel 5 hours ago.
So when they come back I should be the first in line

Aw crap... I didn't need to hear that that

darksoul · 01-13-2006, 06:26 AM

Quote:

Originally Posted by ControlThy

Surely they have more than 1 support employee?

You think ?

ControlThy · 01-13-2006, 06:55 AM

Bump for SplitInfinity.

Sausage · 01-13-2006, 08:03 AM

How the hell did they get an Xbiz award for best hosting with tech support like this??!

Coming up on 4 damn hours of server downtime, and noone has even looked at our ticket etc. Exhausted every possible means of contacting them short of sending them a letter!

Elapsed Time 3 hours 40 mins 15 secs
Since Last Action 3 hours 40 mins 15 secs

HorseShit · 01-13-2006, 08:10 AM

Quote:

Originally Posted by Sausage

How the hell did they get an Xbiz award for best hosting with tech support like this??!

Coming up on 4 damn hours of server downtime, and noone has even looked at our ticket etc. Exhausted every possible means of contacting them short of sending them a letter!

Elapsed Time 3 hours 40 mins 15 secs
Since Last Action 3 hours 40 mins 15 secs

http://www.techiemedia.com

AdultMegaCash · 01-13-2006, 08:20 AM

Sausage please grab me on ICQ 703 032

May be able to help

I have a few other contacts there

Sausage · 01-13-2006, 08:23 AM

Quote:

Originally Posted by AdultMegaCash

Sausage please grab me on ICQ 703 032

May be able to help

I have a few other contacts there

Thanks mate .. will do.

The Usual Suspect · 01-13-2006, 08:47 AM

Yeah we're not much impressed with support at Splitinfinity either.

I wonder what the hell they got the Award for? Can't be for their support, that's for sure.

If you want a great host, check our Reflected.net

SplitInfinity · 01-13-2006, 08:48 AM

you have been replied to, we responded to your ticket 12 minutes after it arrived.

ControlThy · 01-13-2006, 08:54 AM

Quote:

Originally Posted by SplitInfinity

you have been replied to, we responded to your ticket 12 minutes after it arrived.

It doesn't show up at http://support.splitinfinity.com, 2 people have checked as well.

Perhaps there is a technical problem with the ticket system?

Sausage · 01-13-2006, 09:00 AM

Theusualsuspect > We have been with them for well over a year, and they have been fairly ok. This is our only major issue in over a year.

Splitinfinity > thanks for looking into it.

SplitInfinity · 01-13-2006, 09:14 AM

Other hosts should not post in other hosts threads lest they wish me to expose them..... :-) Cheers.

By the way.....

Hi.
Sorry about the issue. We responded to your ticket, however we just realized that the reason you didnt get it was because someone spammed our ticket system so hard last night that the hard drive was full. My techs spent 3 hours cleaning up
all of their spam (pill spam)

SplitInfinity · 01-13-2006, 09:15 AM

Oh, and for the benefit of our customers:

You know, if you EVER cant reach us, my personal numbers are as follows:

Chris Jester
Cell: 619-227-8845
Home: 619-934-6639

SplitInfinity · 01-13-2006, 09:19 AM

Another thought: We have performed steps to assue that the ticket systems hard drive cant fill up again without us knowing. We get alerted when we are within 60% of capacity now.
:-)

Love U all.

Sausage · 01-13-2006, 09:20 AM

Thanks Chris.
Seems they did reply to our ticket but their ticket system was clogged with spam, so was probably just one of those things that happens.

split_joel · 01-13-2006, 11:16 AM

Hey guys, if for anyone reason you need us, you can also call my personal cell phone at 858 610 7152 at anytime any day you can also reach Jonathan at 858 610 7153

Chris · 01-13-2006, 11:21 AM

but why was the server still down for 4 hours
;)

SplitInfinity · 01-13-2006, 11:49 AM

Because it has issues Chris. Not because we didnt respond to the problem.
We jumped on the problem immediately, but it needed a whipping to get it back up.
Anyways, our customer is happy. :-)

Cheers.

ServerGenius · 01-13-2006, 11:55 AM

Hilarious thread provider is not aware of problems on their own servers let alone
on the servers of their customers.

SplitInfinity · 01-13-2006, 11:58 AM

DynaSpain - We were fully aware of the problem with our customers server.
We fixed the problem as well as did some other things they needed done.
You need to quit making your sig company look like an ass by constantaly posting
hate in competitors threads. :-)

ServerGenius · 01-13-2006, 12:39 PM

Quote:

Originally Posted by SplitInfinity

DynaSpain - We were fully aware of the problem with our customers server.
We fixed the problem as well as did some other things they needed done.
You need to quit making your sig company look like an ass by constantaly posting
hate in competitors threads. :-)

The company in my sig is mine and we are NOT competitors I don't sell hosting

SplitInfinity · 01-13-2006, 01:06 PM

Uh, dont play dumb with me. :-D

Jace · 01-13-2006, 01:15 PM

Quote:

Originally Posted by SplitInfinity

DynaSpain - We were fully aware of the problem with our customers server.
We fixed the problem as well as did some other things they needed done.
You need to quit making your sig company look like an ass by constantaly posting
hate in competitors threads. :-)

he isn't a hosting company....so no competition there....all you had to do was click it then you wouldn't look like an ass making assumptions

btw, I use his services, and it wouldn't matter what he posted, his reputation and skills speak volumes more than any negativity he posts could....

Jace · 01-13-2006, 01:16 PM

Quote:

Originally Posted by SplitInfinity

Uh, dont play dumb with me. :-D

obviously it would be impossible to "play" dumb with you

ServerGenius · 01-13-2006, 01:36 PM

Quote:

Originally Posted by SplitInfinity

Uh, dont play dumb with me. :-D

My sig says "Professional Unix Admin Services".....by the looks of it you could use some

asdfqwer · 01-13-2006, 02:25 PM

Splitinfinity:Not so many companies will solve the situation the way you did,many of them will simply ignore similat threads

DynaSpain
Hilarious thread provider is not aware of problems on their own servers let alone
on the servers of their customers

I remember i have contacted you in past,you have promised to look over the problem nad has never got back to me and now you call "Hilarious thread provider is not aware of problems " ?
Funy

ServerGenius · 01-13-2006, 02:56 PM

Quote:

Originally Posted by asdfqwer

Splitinfinity:Not so many companies will solve the situation the way you did,many of them will simply ignore similat threads

DynaSpain
Hilarious thread provider is not aware of problems on their own servers let alone
on the servers of their customers

I remember i have contacted you in past,you have promised to look over the problem nad has never got back to me and now you call "Hilarious thread provider is not aware of problems " ?
Funy

You must have remembered wrong, I don't know you

asdfqwer · 01-13-2006, 03:10 PM

Want me to paste the ICQ conversation ?

swedguy · 01-13-2006, 03:33 PM

Sorry! I had to

01-13-2006, 06:21 AM	#1
Sausage Confirmed User Join Date: Oct 2002 Location: Australia Posts: 3,012	Anyone from Splitinfinity awake? Tried emails, icq, live support and your ticket system but can't seem to raise a heartbeat over there, so trying the 'Gfy method' Our server has been down for around 2 hours now without a squeak from you guys .. please check your support tickets queue.

01-13-2006, 06:23 AM	#2
darksoul Confirmed User Join Date: Apr 2002 Location: /root/ Posts: 4,997	You know what, I hit up joel 5 hours ago. So when they come back I should be the first in line __________________ 1337 5y54\|)m1n: 157717888 BM-2cUBw4B2fgiYAfjkE7JvWaJMiUXD96n9tN Cambooth

01-13-2006, 06:55 AM	#6
ControlThy Confirmed User Join Date: May 2002 Posts: 1,909	Bump for SplitInfinity. __________________ Promote our unique Voyeur and Fetish sites!

01-13-2006, 08:20 AM	#9
AdultMegaCash Confirmed User Join Date: Aug 2004 Posts: 1,017	Sausage please grab me on ICQ 703 032 May be able to help I have a few other contacts there __________________ Do not use Jay AKA Bannerdept.com Click HERE for reasons why!

01-13-2006, 11:16 AM	#19
split_joel Confirmed User Join Date: Jan 2005 Posts: 2,270	Hey guys, if for anyone reason you need us, you can also call my personal cell phone at 858 610 7152 at anytime any day you can also reach Jonathan at 858 610 7153 __________________ E-mail marketing - Automation Scripting - IP Space AIM: splitjoelp ICQ: 254759453 skype - splitjoelp 702-941-6465

01-13-2006, 08:03 AM	#7
Sausage Confirmed User Join Date: Oct 2002 Location: Australia Posts: 3,012	How the hell did they get an Xbiz award for best hosting with tech support like this??! Coming up on 4 damn hours of server downtime, and noone has even looked at our ticket etc. Exhausted every possible means of contacting them short of sending them a letter! Elapsed Time 3 hours 40 mins 15 secs Since Last Action 3 hours 40 mins 15 secs

01-13-2006, 08:47 AM	#11
The Usual Suspect Confirmed User Join Date: Jan 2005 Posts: 415	Yeah we're not much impressed with support at Splitinfinity either. I wonder what the hell they got the Award for? Can't be for their support, that's for sure. If you want a great host, check our Reflected.net

01-13-2006, 08:48 AM	#12
SplitInfinity Confirmed User Join Date: Dec 2002 Location: San Diego, CA Posts: 3,047	you have been replied to, we responded to your ticket 12 minutes after it arrived.

01-13-2006, 09:00 AM	#14
Sausage Confirmed User Join Date: Oct 2002 Location: Australia Posts: 3,012	Theusualsuspect > We have been with them for well over a year, and they have been fairly ok. This is our only major issue in over a year. Splitinfinity > thanks for looking into it.

01-13-2006, 09:14 AM	#15
SplitInfinity Confirmed User Join Date: Dec 2002 Location: San Diego, CA Posts: 3,047	Other hosts should not post in other hosts threads lest they wish me to expose them..... :-) Cheers. By the way..... Hi. Sorry about the issue. We responded to your ticket, however we just realized that the reason you didnt get it was because someone spammed our ticket system so hard last night that the hard drive was full. My techs spent 3 hours cleaning up all of their spam (pill spam)

01-13-2006, 09:15 AM	#16
SplitInfinity Confirmed User Join Date: Dec 2002 Location: San Diego, CA Posts: 3,047	Oh, and for the benefit of our customers: You know, if you EVER cant reach us, my personal numbers are as follows: Chris Jester Cell: 619-227-8845 Home: 619-934-6639

01-13-2006, 09:19 AM	#17
SplitInfinity Confirmed User Join Date: Dec 2002 Location: San Diego, CA Posts: 3,047	Another thought: We have performed steps to assue that the ticket systems hard drive cant fill up again without us knowing. We get alerted when we are within 60% of capacity now. :-) Love U all.

01-13-2006, 09:20 AM	#18
Sausage Confirmed User Join Date: Oct 2002 Location: Australia Posts: 3,012	Thanks Chris. Seems they did reply to our ticket but their ticket system was clogged with spam, so was probably just one of those things that happens.

01-13-2006, 11:21 AM	#20
Chris Too lazy to set a custom title Industry Role: Join Date: May 2003 Location: icq: 71462500 Skype: Jupzchris Posts: 27,880	but why was the server still down for 4 hours ;) __________________ [email protected]

01-13-2006, 11:49 AM	#21
SplitInfinity Confirmed User Join Date: Dec 2002 Location: San Diego, CA Posts: 3,047	Because it has issues Chris. Not because we didnt respond to the problem. We jumped on the problem immediately, but it needed a whipping to get it back up. Anyways, our customer is happy. :-) Cheers.

01-13-2006, 11:55 AM	#22
ServerGenius Confirmed User Join Date: Feb 2002 Location: Amsterdam Posts: 9,377	Hilarious thread provider is not aware of problems on their own servers let alone on the servers of their customers. __________________ \| http://www.sinnerscash.com/ \| ICQ: 370820 \| Skype: SinnersCash \| AdultWhosWho \|

01-13-2006, 11:58 AM	#23
SplitInfinity Confirmed User Join Date: Dec 2002 Location: San Diego, CA Posts: 3,047	DynaSpain - We were fully aware of the problem with our customers server. We fixed the problem as well as did some other things they needed done. You need to quit making your sig company look like an ass by constantaly posting hate in competitors threads. :-)

01-13-2006, 01:06 PM	#25
SplitInfinity Confirmed User Join Date: Dec 2002 Location: San Diego, CA Posts: 3,047	Uh, dont play dumb with me. :-D

01-13-2006, 02:25 PM	#29
asdfqwer Confirmed User Join Date: Jul 2003 Posts: 431	Splitinfinity:Not so many companies will solve the situation the way you did,many of them will simply ignore similat threads DynaSpain Hilarious thread provider is not aware of problems on their own servers let alone on the servers of their customers I remember i have contacted you in past,you have promised to look over the problem nad has never got back to me and now you call "Hilarious thread provider is not aware of problems " ? Funy

01-13-2006, 03:10 PM	#31
asdfqwer Confirmed User Join Date: Jul 2003 Posts: 431	Want me to paste the ICQ conversation ?

01-13-2006, 03:33 PM	#32
swedguy Confirmed User Industry Role: Join Date: Jan 2002 Posts: 7,981	Sorry! I had to